Customer Service Manager

James R McKown

*** ******** **.

Palmyra, PA ****8

717-***-**** home 717-***-**** cell

Objective: To become an asset as a team member to a company of integrity

and stability. My background is varied giving me knowledge of many types

of business and management disciplines and vocabulary jargons of business,

finance, insurance, medical, and construction. My management background is

complete with precise accounting of many different variables including

finance, planning, organizing, directing, coordinating, reporting, and

budgeting, recruiting, and training. Excellent knowledge of computer

software and usage. Being a person with strong people skills is a natural

trait of my personality which is cultivated with goodness of character

which enhances my ability to win the trust of those I encounter.

WORK HISTORY

Idearc Media, LLC- consulting with clients about media trends in the market

place as it related to their individual business. Products included

internet-based programs such as Search Engine Marketing, building custom

websites, Google Adword Certified to help educate and assist clients to be

found on major ISPs, Yellow Page advertising specialist, and direct mail

program design.

2020 Companies- selling conversion products for Verizon FiOS telephone,

internet, and television bundles.

Denrichusa Consulting- My company specializes in organizing, planning,

selling, marketing, products and services for retail and wholesale buyers.

Towne Bus Company- School bus driver for special students with major

handicaps. CDL-C

New Beginnings Christian Center- Construction and Maintenance Manager for a

church on Long Island in New York. Planned construction, hired

contractors, ordered materials, kept financial records, met with

inspectors, and made reports of expenses and budgets.

Franklin First Financial Mortgage Bank- Worked with clients to secure loans

for mortgages. Extensive paperwork skills and customer service to satisfy

potential clients. Used computer skills constantly.

Self-employed marketing purification products for air, water, and laundry

systems

Combined Life Insurance Company of New York marketing life, accident, and

disability insurance policies to individuals and businesses.

PC Richard and Sons- sales of appliances and electronic equipment including

service contracts. Worked with both homeowners and contractors selling

even "high end" appliances such as Viking, Subzero, etc.

Excellent Services Inc. - Sales of custom websites for businesses.

Surveyed clients, assessed the target markets, and compiled the data to

design a compelling sales message on the website. Performed editing,

billing, and record keeping.

Buy Owner- Providing homeowners a method of selling their homes without

listing on a multiple listing system by providing them with advertisement

on television and internet.

Insurance Agent/Manager/Underwriter, customer service Summaries- licensed

under several companies in 5 states over a 16 year period. Career demands

include understanding of laws, contracts, extensive use of computers and

multiple software programs including Word, Excel, Powerpoint, and the

Internet. Worked in a call center as a customer service rep. I was

responsible to recruit and train agents as a manager. And while working

for the Dept. of Insurance in Kentucky, I counseled and gave technical

assistance to State Agencies concerning risk management and their insurance

needs. I also issued vehicle insurance for State vehicles and helped

develop guidelines for outside vendors bidding to cover certain risks of

the State. My duties consisted of keeping detailed records of all

transactions, providing training to department heads, and worked with the

IT department to develop a new computer system (Oracle) which is now in use

in Kentucky.

Drove firetrucks for 5 years in Fort Worth, Texas and semi-tractor trailers

for 1 year in Los Angeles, CA.

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