Customer Service Data Entry
Resume:
CARLOS C. GUILLERMO
Rancho Santa Margarita, CA 92688
abncnp@r.postjobfree.com
QUALIFICATIONS
Nine Years Experience on Wang Mainframe System
Language Programming Java, Visual Basic, Write Macros on Word for Windows
Word 97 and 2000, Access 2007 SQL, FrameMaker, PowerPoint, Excel Software
FrameScript, LotusScript, JavaScript and WinBatch Lotus Notes DataBase.
Oracle SQL 10g and PL/SQL
Systems and Data Entry Operations (UNIX, DOS, WINDOW 95, 98 & WINDOWS NT,
XP)
Utilize IBM-PC & Software for Word Processing, Data Entry and Management,
Graphics,
Customer Service
Spreadsheets, Statistical Analysis
Responsible and Dependable
Excellent Attendance Record
Good Interpersonal Skills
Effective Managerial & Supervisory Skills
PROFESSIONAL EXPERIENCE
SCHENKER, INC., Irvine, CA 2009
--Data Entry - Temporary
Full time data entry position with multinational transportation and
logistics company. Scanned documents using LibertyNet and entered
information using LibertyNet and citrix. Filed documents for internal
organization and distribution.
SCANTRON CORPORATION, Irvine, CA 2008
--Data Entry - Temporary
Scanned documents and displayed information using citrix. Entered
information from Internet onto Oracle format. Over 1000 documents
completed.
FROST & SULLIVAN, Palo Alto, CA 1993 - 2008
--Senior Manager - MIS (Web Content and Delivery) (2004 - 2008)
Supervised move to Windows 2000 operating system and to upgrades of Lotus
Notes and 2.0 website. Responded to in-company help requests for website,
Lotus Notes, MS Word, FrameMaker and Acrobat. Programmed macros for
special projects and html conversion for select clients. Researched and
installed new software and upgrades for conversion processes to and from
website. Responded to customer service calls from clients and online
vendors - Dialog, Profound, DataStart, and Market Research.
--Manager - Content Management Group (2000 - 2004)
Supervised move to NT operating system in the conversion group. Modified
in-house programs and macros for new system and responded to company-wide
help requests. Implemented Lotus Notes and new content delivery system for
inaugural company website. Supervised the transition of conversion
processes to India and trained new team there. Fielded all help requests
for Lotus Notes, FrameMaker and pdf conversion company-wide.
--Online Production Manager (1998 - 2000)
Supervised company -wide move to MS Word 97 and 2003 templates for all
content. Implemented FrameMaker and Acrobat for in-house publishing and
delivery of Off-the-Shelf and Custom content. Created macros and batch
programs to streamline and standardize production processes. Designed
Report Archive for file management of published reports in pdf and
FrameMaker formats. Installed software and maintained server and printer
connections. Managed team of eight.
--Online Delivery Manager (1998 - 2003)
Created in-house programs for delivery of content to online vendors.
Managed team of five.
--Data Entry
Read source Documents and entered data in specific data fields onto disk
for subsequent using keyboard.
Compared data with source document, or re-enter data in verification format
to detect errors.
Located and corrected data entry error, or reported them to supervisors.
SILICON GRAPHICS, Mountain View, CA 1993
--Computer Operator
Hardware upkeep, verification of financial software procedures on VMS an
UNIX.
Install printers, create reports, change the toner for the printers.
GENENTECH, INC., South San Francisco, CA 1991 - 1993
--Data Entry
Data entry of biotechnilogical and pharmaceutical clinical trial data on
UNIX platform with INFORMIX Perform/SQL.
EDUCATION
Database I and Database II, Irvine Valley Collage, Irvine CA
Orange Coast College Oracle Database and SQL
Working Towards Certificate of Database Administrator and Developer on
Oracle
Completed Coursework in UNIX, SQL, Programming in C++ Visual Basic, Java &
Advanced Mathematics
De Anza College, Cupertino, CA
PC Technical Programmer, Sugar and Montano Institute, Guatemala City,
Guatemala
Civil Engineering, San Carlos University, Guatemala
Expert Accountant, Central National School of Commercial Sciences,
Guatemala
Contact this candidate