Customer Service Manager

Cindy Warsow

***** ****** **** *. . **** Rock, MI 48134 . 734-***-**** .

abnbt8@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

A highly experienced Senior Administrative Assistant with the following

skills:

. Demonstrated superior skills in evaluating, analyzing and resolving

problematic office- related issues in a complex and potentially

hazardous chemical processing environment

. A committed team player, with a proven ability to meet and exceed set

goals and targets

. Exceptional focus and follow through abilities, with a record of

efficiency and productivity

. Gifted communicator; work effectively with colleagues at all levels

. Ability to be crossed trained as Production Scheduler and Event

Coordinator

PROFESSIONAL EXPERIENCE

TAMINCO - RIVERVIEW, MI

2005 - Present

Maintenance Scheduler 2007 -

Present

TAMINCO is a multi $ Billion Belgian owned chemical company that provides

chemical products to include methylamines and derivatives used for

agriculture, animal health, gas and oil treatment products and solvents

. Contributed to the profitability of the Riverview plant through

proactive administrative techniques, with significant contributions to

increased efficiency and revenues

. Worked for the past 2 + years for the Taminco Maintenance Manager.

Duties include planning and publishing a daily schedule of work for

the maintenance department, entering daily labor for jobs completed,

and routine departmental correspondence

. From 2005 - 2007 worked as Production Scheduler, responsible for

generating paperwork necessary for scheduling of a highly complex

chemical processing plant for amine-based derivatives

. Coordinated physicals for all plant employees within a four week time

frame, enabling the plant Human Resources Manager to devote his time

to critical union negotiations

. Assisted the Operations Manager during a 40% downsizing and

restructuring of plant operations by developing a training schedule

for the remaining employees

. Scheduled outplacement training for the 40% of employees who were

being downsized

KELLY SERVICES - TAYLOR, MI

2002

. Assigned to Mazda North America facility for a special project in

the Parts/Purchasing Department, cleaning up orders from a

conversion to SAP

Warsow resume, page two

VALASSIS COMMMUNICATIONS, INC. LIVONIA, MI 1998-2001

Account Coordinator/ Sales Administrator

. Provided customer service and administrative support for Sales

staff

. Communication liaison between sales staff and internal/external

clients

. Project initiation and coordination involving strict deadlines,

proactive problem solving, multiple tasks, and strong

organizational skills

. Involved in client negotiations and promotions

KELLY SERVICES - TAYLOR, MI

1997- 1998

Assignment: MASCO Corporation, Receptionist

. Worked as a floater in various departments

. Duties involved traditional administrative support, such as filing,

word processing, etc.

MANNHEIM METRO DETROIT AUTO AUCTION - FLAT ROCK, MI 1992-1994

Account Clerk/ GMAC Account

. Provided customer service to ten GMAC branches

. Processed titles of ownership and invoices for sale of autos

requiring strict attention to detail

. Maintained inventory records and balanced sales invoices

MANPOWER STAFFING, INC. - TAYLOR, MI 1989-

1992

Assignments: Mazda North America, Worthington Steel

. Duties included Data Entry, Word Processing, Filing, Organization

and Receptionist

EDUCATION/ TECHNICAL TRAINING

. Sienna Heights University, Adrian, MI, granted Bachelors Degree in

Business Administration, 1997, Dean's List

. Attended Monroe Community College, granted AAS degree, Member Honor

Society

. Proficient in MS WORD, Excel, PowerPoint, MS Outlook, SAP Software

Applications, and Kronos Timekeeping Software

. Significant experience in Event Coordination

. Graduated from New Castle High School, New Castle, IN

. Classes in Creative Thinking, Leadership, Working With Difficult

People, Building Trust in the Workplace, and Diversity Training

. Additional classes in Time Management, and Strengthening People Skills

in the Workplace

. Volunteer work for Muscular Dystrophy Association and March of Dimes

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