Customer Service Manager

Roderick A. Myers

abnbpp@r.postjobfree.com

**** ***** *** *** ******: 260-***-****

Fort Wayne, IN 46845 Home: 260-***-****

Career Objectives

To obtain a purchasing position with advancement opportunity within a

manufacturing or printing organization, which allows me to utilize my

experience in a growth oriented company.

Purchasing and Operational Professional

Highly effective purchasing and operational professional with a solid track

record and 25 years of experience in many areas of a manufacturing and/or

an operational setting. Proven ability in negotiation, reducing costs and

managing cash flow through strategic vendor relationships and partnerships.

Unique blend of hands on and executive management skills used to develop

operational plans and strategic business plans that meet the company's

financial goals.

Core Leadership Qualifications

Vendor Relationship Management * Contract Negotiation

New Business Development * Strategic/Global Sourcing * Project Management

Problem Solving * Cost Reduction * Inventory Management * Cash Flow

Management * Partnership Development * Trained in Lean * Team Oriented

Performance & Proven Accomplishments

. Reduced raw material cost by 30%, which added $2 million dollars in

savings to the bottom line.

. Reduced raw material inventories by 50% through vendor consignment and

VMI programs.

. Sourcing and implementation of sustainable and "green" alterative

products.

. Lead team sourcing products, component and services in China, Europe

and Mexico with evaluation and analysis of Total Landed Cost.

. Lead team in new product development which created a business plan,

developed a marketing plan, sourced vendors and planed and develop the

manufacturing process.

. Developed process to measure outside purchase costs on projects, which

resulted in a 10-15% savings.

. Lead development of purchasing department through company

consolidation and growth internationally.

. Lead technical projects through R & D process and brought new product

and processes to market.

. Project managed, plan and implemented project with value a of $1MM to

2.5MM with up to 2500 SKU's and 50 suppliers.

. Lead IT Strategic Planning Team through exploratory process of new ERP

system.

. Lead implementation of Lean and 5S program in Prepress and Press

departments.

. Managed multiple departments including Customer Service, Estimating,

Scheduling, Planning, Accounting, IT, Bindery, Prepress and Press.

Professional Experience

Colwell, Inc., Kendallville, IN 1999 to 2008

Global leader in the manufacturing of color marketing tools for the paint,

window treatment, contract furniture, automobile and paper industries.

Director of Purchasing and Logistics

Plan, develop and direct the activities related to the acquisition of goods

and services from suppliers to meet the company's objectives. Responsible

for $16 to $25 million in purchases of goods and services each year with

concentration in paper, chemical, packaging, printing and finishing

services. Manage vendor relationships of over 700+ vendors with a

concentration on 50+.

GAC - Indianapolis, Indianapolis, IN 1997 to 1999

Commercial printing division of Mailwell, Inc. a $900 million printing

service consortium. National high quality printer of brochures, annual

reports, magazine inserts and collateral material.

Team Leader - Account Management

Responsible for management of Account Management staff, which provides

customer service, job planning and project management.

Colwell Merchandising, Inc., Kendallville, IN 1990 to 1997

Manufacturer of high quality marketing tools for the window treatment,

contract furniture, automotive and paper industries.

Customer Service Manager

Responsible for management of Account Managements staff, which provides

customer service, job planning and project management.

Renaissance Publishing, Inc., Auburn, IN 1983 to 1990

Manufacturer of high quality and advertising specialties calendars and

printed funeral director products.

Various job titles including, Printing and Manufacturing Estimator, Product

Line Manager, Material Manager and Purchasing Agent.

Education

Bachelor of Science (BS), Graphic Art Management, Minor Marketing

Ball State University, Muncie, IN

Training

Various training courses: 5S, Lean, TQM, Microsoft Word, Excel, PowerPoint,

Project, Outlook

Affiliations

ISM - Purchasing and Supply Chain Manager Professionals

CSCMP - Council of Supply Chain Management Professionals

References

George Schrumpf

Entrepreneur

Mobile: 260-***-****

Rex Ringle

VP and General Manager, Ris Paper

Office: 260-***-****

Mobile: 269-***-****

Roy Vice

General Manager, Precision Litho Services

Office: 727-***-****

Bret King

Account Executive, All-Pak, Inc.

Mobile: 614-***-****

Hugh Calvin

VP Sales, Cenveo

Mobile: 317-***-****

Don Woelfel

Vice President - Technical Director, Colwell Inc.

Mobile 260-***-****

Phil Downs

School Principal

Office: 260-***-****

Additional references available up on request

Contact this candidate