Customer Service Accounting

CHANDRA DIANE NORMAN

Cellular: 1-705-***-**** Email: abn88a@r.postjobfree.com

OBJECTIVE

To seek employment where my experience and skills will be utilized.

OFFICE SKILLS

Certified Accounting Diploma with Accounts Receivable and Accounts Payable experience.

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Certified Payroll Administrator with payroll experience.

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Knowledge of Excel, Microsoft Office, Word, Outlook, Simply Accounting and Quick Books.

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Excellent record maintenance of filing systems manually and computerized.

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Experience in Inventory Control.

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Ability to manage budget and suggest cost saving measures.

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Strong written and verbal skills, able to write, prepare and edit correspondence such as letters, memos,

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presentations and reports.

INTERPERSONAL SKILLS

Pleasant phone etiquette and exceptional customer service skills while maintaining positive business

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relationships and general office procedures.

Effective listener and highly organized with excellent interpersonal and social skills.

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Can work well independently and communicate with all levels of the company.

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Ability to prioritize and manage multiple task and deadlines

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Interact with management and staff both respectfully and professionally.

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Experience in conflict resolution with a high level of integrity.

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EMPLOYMENT

SONS BAKERY Brampton,Ontario Contractual

work 2012

Administrative/Accounting Assistant

Administrative Duties:

Provide all front desk clerical and switch board reception support in a positive and professional image as

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well as processing daily outgoing and incoming mail.

Greet and screen visitors and informing appropriate staff of their arrival.

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Resolve all customer service inquires thru written messages, mail, fax, email and telephone or in person

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and routing it to the appropriate departments or employee.

Respond to all clients and business partners inquires by scheduling appointments, arrange travel

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bookings, typing, forms letters, reports and memos when necessary.

Assist with updating, compiling, storing and retrieving data for various reports and maintenance record

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of files for office organization.

Arrange and book meetings in boardrooms while ensuring appropriate presentation equipment.

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Coordinate department meetings, seminars, workshops, special projects, and Christmas events.

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Observe and report any security issues to the Controller and departmental heads.

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Maintain company policies and procedures.

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Assisted in the incoming and outgoing packages of baked goods thru courier.

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Schedule deliveries to arrange outbound and inbound orders of baked goods thru Customs.

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Enter data for the purposes of shipping and monitoring, invoicing, receiving and inventory

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tracking of baked goods.

Organizing, coordinate, prepare and implement and complete electronic custom documents for cross

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border shipment of baked goods.

Responsible for ensuring customer expectations are met by placing orders, releasing documentation,

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contacting shipping carriers and tracing Shipments for delivery and distribution of baked goods thru the

creation of Way bill, Bill of Lading, Shipping orders and Purchase orders in a timely and accurate

manner.

Review and resolve any outstanding discrepancies for Transportation, Customs, Accounting and

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warehousing on a monthly basis.

Maintain related communication with Accounting, sales, technical services, Sales, maintenance,

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production, management and distribution to ensure customer satisfaction.

Update and entered all ingredients received for verification of inventory on hand for inventory control.

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Update production manuals for ensuring adequate inventory of ingredients and for placing orders as

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may be required.

Verifying accuracy of pricing on contracts and orders to ensure deadlines are met for invoicing in a

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timely manner.

Accounting Duties:

Manage Accounts Payable transactions by reviewing invoices, sort, organize and match BOL, receipts

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and bill with invoices for payment procedure.

Verifying accuracy of information detailed on the BOL, bill and Receipts for Production dept.

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ingredients and Maintenance dept, tools and machinery in a timely manner to ensure deadlines are met

for payments.

Review client cheque request and cheque demands to process company's payments.

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Reconcile payments, prepare analysis associated with client's account to monitor company accounts to

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ensure payments are up to date while taking advantage of discounts.

Verifying staff expenses to the company expense summary sheet for reimbursement,

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Distribute cheques accordingly

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Resolve Accounts Payable inquires and discrepancies when required.

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HR duties include ensuring all forms and reports are completed as needed for new hire, termination, sick

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leave etc.

Run weekly and monthly Accounting reports to assist with period and month end closing.

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Maintain Accounting regulatory standards and compliance.

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COLDBOX BUILDERS, Food plant and Cold Storage Builders, Vaughan, ON Contr actual

work 2011

Administrative/Accounting Assistant

Administrative Duties:

Front desk switch board reception and clerical support in providing all customer service inquires in

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person or thru mail, fax, email and telephone inquiries.

Responsible for management of contract, projects and job related documents by sorting, filing,

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photocopying, scanning, email, courier, cataloging performance audits, tracking proposals, returned

client drawing, while developing in-house computerized library to properly catalog books, codes,

standards, periodicals, etc., for tracking movement of files and material which is borrowed.

Ensure adequate inventory of stationery and office supplies and place orders as may be required.

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Coordinate document flow in and out of Company and Staffs office as well as prioritizing and

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maintaining Presidents Calendar of events thru appointments, meetings and the use of Outlook.

Scheduled company meetings and recorded minutes of the meetings.

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Resolve issues and complaints in a professional manner while maintaining respect with management and

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client relation.

• Updating all annual renewals of construction permits, events permits, while maintaining workplace

safety and insurance documentation as well as assisting with all HR policies and ensuring policies are

met in a timely manner.

• Copy-type information into contract forms, sent to stakeholders and follow-up to ensure that all original

documents are returned.

• Assist and support Marketing Department with document management thru printing & research.

• Maintain Marketing log and assist with distribution of marketing information.

• Assist with proposals/quotation letters and responsible for maintenance of log-book.

Accounting Duties:

• Manage Accounts Receivables transactions by generating invoices and maintain up to date billing of

clients for money owed to the business for services rendered.

• Verifying accuracy of information detailed on the Project Initiation Forms and inputting this information

into Quick Books in a timely manner to ensure deadlines are met for invoicing.

• Follow up with client payments by preparing statements and account age analysis for month end reports

to monitor customer accounts for payment or non payment and investigate any irregularities for recovery

of payment while managing conflict resolution and customer queries.

• Calculating discounts, processing refunds and follow up of collection and allocation of payments by

mail, phone, email, fax etc. in the established time frame.

• Responsible for posting cheques, prepare bank deposits and keeping tract of banking information.

• Reconciliation of Accounts Receivable accounts.

• Maintain Petty cash and summary of expenses for the company president and staff.

• Duties included filing, retrieving, and storing all Accounting information.

• Manage Accounts Payable transactions by reviewing invoices, sort, organize and matching bill with

invoices for payment procedure.

• Review cheque request and cheque demands to process company's payable checks.

• Reconcile payments, prepare analysis associated with client's account to monitor company accounts to

ensure payments are up to date while taking advantage of discounts.

• Assist Project Coordinator with Budgeting and Job Cost Report using Excel and spread sheets.

• Resolve payments discrepancies.

• Maintenance of Vendor documents while resolving vendor inquiries.

• Assist with Accounts Payable month end closing.

• Assist in all Payroll Transactions (Job details available upon request).

• Assisted HR with new hire, terminations, employee time sheets, vacation data, and health benefits to

verify accuracy of information for payroll.

• Assist with process and distribution of weekly payroll.

• Maintain Accounting compliance while maintaining company policies and procedures.

BASIC CONCRETE CUTTING INC. Mississauga, ON

Contractual work 2010

Administrative Assistant

Front desk receptionist support thru incoming phone calls, internet, fax, scanning and email to

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prospective clients with information in regards to scheduling jobs to business and residential locations

thru out Ontario while maintaining good work ethics and client relations.

Responsible for all Accounts Receivable duties such as preparing daily deposits, preparing statements,

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performing credit checks, cheque posting, processing refunds, collections, recording payments and

reports in a timely and accurate manner.

Investigate issues related to customer inquiries.

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Maintain daily logs by verifying accuracy of completion of work, distance of traveling time, hours

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worked, tools borrowed etc.

Clerical duties included filing and maintaining client, employee and company records.

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Assist with Payroll duties on a weekly basis for each employee to ensure timely payment of earnings by

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reconciling and posting work tickets and company work sheets.

Calculate deductions such as tax with holding, union dues, benefits, vacation pay as well as processing

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refunds.

Basic HR work such as assisting with documentation of new hires and Terminations.

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PRE-CON div of LAFARGE, Brampton, ON 2007-

2008

Payroll Assistant

Responsible for assisting and entering all production information into Excel.

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Posting and enter daily Material usage that came directly from the manufacturing plant to

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reconcile with material usage reports.

Responsible for entering all daily labor hours from labor time cards and time sheets to assist the

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Payroll and Accounting department.

Entered all Canadian and US cheques for reconciling with monthly bank statements and

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financial reports.

Reconciled all Labor reports, Material Usage reports, and monthly Bank Statements to assist the

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Payroll and Accounting department.

Advised Management and departments on the completion and submission of necessary data and

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reports as well as responding to incoming calls and questions from client and staff on a

professional and accurate manner.

CBS MOVERS INC. Toronto, Ontario Employed for 12 yrs

1994-2006

Administrative/Accounting Assistant

THE ROYAL BANK OF CANADA, Toronto, Ontario Employed for 5 years

1989-1994

Bank Teller

THE MINISTRY OF COMMUNITY AND SOCIAL SERVICES

Summer Employment 1988-1989

Payroll Support Clerk

EDUCATION AND PROFESSIONAL DEVELOPMENT

CDI COLLEGE, Brampton Campus Graduate

2006

Accounting Diploma Program

Certified Canadian Payroll Association-Supervisor Level 2

CENTENNIAL COLLEGE, Scarborough, Ontario

Accounting and Financial Management (CMA) Program (Completed 2 years)

INTERESTS

Youth program director and secretary for Meadowvale West Tennis Club for 3 years.

Enjoy playing Tennis, dancing and chess.

Have climbed the CN Tower to raise funds for WWF.

Complete and graduate in a 1 year Pharmacy Technician course to participate in Missionary work

abroad in South America to help develop poor communities.

References available upon request

Contact this candidate