Sales Training

Denise M. Heritage

**** ******** **., **********, ** 98225

Phone: 360-***-****

E-mail: abn7a6@r.postjobfree.com

“Very conscientious and makes good nursing judgments. Asks for help appropriately. Seeks out knowledge. Very

pleasant with the residents and staff.”

Quote from Student Performance Evaluation written by supervising RN

Education

Practical Nursing Certificate, Bellingham Technical College GPA-3.78 Dean’s List, December 2012

BA Education, minor Psychology, California Polytechnic State University, San Luis Obispo, California, June

1988

Qualifications

Dedicated and patient-focused Licensed Practical Nurse with a strong educational background and

preparation, diverse life experience, and true passion for the profession and continued learning.

• Compassionate and professional.

• Outstanding interpersonal and communication skills.

• Exceptional capacity to work as a member of an interdisciplinary team.

• Accuracy in charting, patient history, and other documentation.

• Strong ability to multi-task and manage competing priorities while delivering excellent patient care.

Clinical Experience

Completed 480 hours of clinical experiences in a variety of healthcare settings which served to create a

strong practical foundation.

Related Professional Experience

Hospice Volunteer February 2010 - present

Whatcom Hospice, Bellingham, WA

Volunteer at both Hospice House and in the community. Assist with activities of daily living. Provide

supportive presence for both the resident and their family members. Facilitate compassionate

communication and provide companionship and life review.

Labor Support Provider (Doula) 1998 -

present

Self Employed, Bellingham, WA

Provide support to women and their partners, working as an advocate and bridge to the

mother's medical team to achieve positive outcomes. Attend one office visit with client and her

provider prior to due date and two prenatal consultations to establish a working birth plan and

provide assistance and support in the antenatal period. Attendance at the birth (24/7 on call).

Follow-up support by both home visit and telephone. Provide breastfeeding support and

referrals if needed. Pregnancy Training with Penny Simkin and Doula Training with DONA

(Doulas of North America).

Denise Heritage

Massage Therapist 1996

- 2002

Self-employed, Bellevue, WA

Performed deep tissue, therapeutic and pregnancy massage. Provided safe, appropriate and

effective massage techniques. Designed specific sessions based on client's individual needs.

Assessed the needs of each person individually and selected the appropriate treatment.

Educated clients about individual massage and body treatment needs and other services

available. Maintained client confidentiality and sensitivity to age and gender related issues

during all client interactions.

Product Technician 1995

- 1998

Dynasplint Systems, Inc., San Diego, CA

Part-time independent contractor for the Seattle/Tacoma area. Custom fit patients lacking in

range of motion peripheral body joints with a dynamic splint to regain joint functioning. Inform

patients, physical/occupational therapists and practitioners in product protocol and technical

support.

Program Director 1992 - 1995

California Autism Foundation, Richmond, CA

Responsible for the overall development, administration, management and budgeting for a work

activity and a supported employment program for developmentally disabled adults. Direct

supervisor responsible for hiring, terminating and evaluating the adult education teachers, sales,

production, rehabilitation, production and supported employment personnel. Ensured that both

programs met all applicable state certification and venderizations standards with the Department

of Rehabilitation, the State of California and the Commission on Accreditation of Rehabilitation

Facilities (CARF).

Production Coordinator 1990-

1992

The ARC, San Francisco, CA

Management position, solely responsible for the day to day operation, supervision, production

and training of 30 trainees with developmental disabilities in an integrated/sheltered workshop

setting. Oriented, set goals, evaluated and provided technical assistance and supervision of

staff. Set production schedule, assigned work to Vocational Trainers and met production

deadlines. Reported safety and health standards and maintained clear and concise records.

Facilitated self advocacy and weekly workshop meetings. Worked as a primary liaison with case

managers, families and care providers. Participated in annual Program Plan (IPP) and

performance evaluations. Developed individualized work objectives as well as monthly

assessments for each trainee

References

Mary Curran, RN, Nursing Instructor, Bellingham Technical College

Email: abn7a6@r.postjobfree.com

Phone: 360-***-****

Cheryl Enstad, Hospice Social Worker, Whatcom Hospice

Email: abn7a6@r.postjobfree.com

Phone: 733-5877

Peter Buetow, MD, Radiologist, PeaceHealth Northwest Radiologists

Email: abn7a6@r.postjobfree.com

Phone: 360-***-****

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