Customer Service System

Teresa S. Sink

**** ******** ** *.*

Roanoke, Va 24014

Cell: 540-***-****

objective

I am currently seeking a position with your company

where I can utilize my skills and knowledge that I

have acquired in my 13 years in the Finance field

of Payroll and H.R. As well as help the company

move forward to achieve their goals. I am self

motivated and able to work both independently and

as a team member. Commitment to learning,

Experience

1-200*-*-**** Richfield Retirement Community Salem,

Va

Payroll Specialist

Process bi-weekly payroll of 600+ employees, for

multi companies

Balanced Taxes for reporting, back up benefits

dept, H.R dept, Employment Verifications, scanning

documents, Responsible for upkeep of timecard

database Web base Timeforce, maintain server for

time keeping system. Support company policy.

Processed support order online through $ 4 KIDS.

Customer services internal and external, resolution

for customer and employee questions and issues.

Year end balance, W-2 Processing, Fiscal year end

balance, 941's,

Report writing, scripting writing for G/L Accounts.

Finical report Analyst.

Processing garnishments, liens support orders,

customer service with in company and outside

clients.

New hire orientation, set up new hires in system

imported through H.R, Timekeeping, and Payroll

systems.

Helped with employment verifications for new hires,

e-verify I9 Doc. Verify references.

Collecting and balance of Benefits and Retirement.

Upload for DAC.

PTO reporting and balance, maintained all balances

and cash out along with pay outs.

Worked directly under CFO.

Processed reports for Retirement upload and match

tracking, worked with and maintained FMLA placed in

system for tracking total hours used. Full

knowledge of State and Federal regulations for all

aspects of processing payrolls.

Processed journal entries monthly for payroll.

Employee change forms, W-4, address.

Trained scheduler for nursing, created nursing

schedule for State scenes, trained scheduler on

cover sheets.

Supervised 15 Timekeepers. Training of software

upgrades.

Software Problem solutions, team support.

Importing and Exporting date between systems.

Research on Law changes and implemented any

changes.

Implemented Richfield from AS400 in 2007 to ADP,

Timeforce then to Millennium, E-time and Acentis

HRIS system. Ran testing on all systems before

going live.

Worked with IT on upgrades of software.

2006-2007 CBIZ Roanoke, Va

Implement Specialist

Set up new clients, on line training. Multi States

processing.

Set up Benefits, Taxes, Retirement plans and

matches, scripting writing G/L Accounts, set up

PTO, Vacation and Sick per the polices of the

company and earning policies.

Client and customer services.

Set up employee's demographics.

Report Writing. And worked with Ad Hoc reports.

Importing information from client to new system set

up.

Ran Testing of set up.

Dept of Veteran Services

Roanoke, Va

Payroll Manger/ Finance I Specialist

Processed payroll for multi locations in Virginia

500+ employees.

Maintained Va Audits for FMLA, Cobra, unemployment

claims

Maintained server for Kronos Payroll system.

Year End balance and QTR reporting, Va State BLS

reporting for employees to department of Labor.

Handled eternal audit of A/P dept for payments in a

timely manner for state policy. Verified coding for

invoices.

Maintained and audited resident fund and

cash/checks deposits for payments.

W-2 and Taxes reporting. EFT for taxes (941)

New Hire Orientation set up new hires in state

system set up Benefits and maintained Benefits in

system. Maintained Retirement VRS and reporting.

Worked directly under finance manager.

Research on any changes for laws.

Report writing

Wrote policies and Procedures book for Payroll and

AP for state audits.

Posting of AR against open invoices, sent out

statements.

Helped with open positions and writing job

descriptions.

Handled the implementation of the Kronos system to

interface with the State system to be automated.

Handled all the upgrades for Kronos, and handled

the server for the Payroll system.

Carilion Health

Roanoke, Va

Payroll Specialist

Processed 1500+ employees

Maintained garnishment, supports, liens, requested

checks from A/P

Worked with auditors on all companies to balance

out in G/L accounts.

Worked with accounting on moving money through out

the G/L accounts. Troubleshooting accounts for A/P.

Customer service.

Helped with the implementation Lawson system for

Payroll.

Education

Higher Education Dept G.E.D Roanoke, Va

Accomplishments

Implemented new system for Richfield Retirement

from AS400 2007 to ADP then to Millennium, Acentis,

and Timeforce in 2011.

Veteran Care Center in 2005 turned payroll from

manual keying system to automated processing

system. Set up bar code on name badges to be used

for clocking

Skills

Micro soft office, Millennium, Kronos system, ADP System, Acentis

H.R., Timeforce, E-Time Ad-Hoc Reports, script writing for G/L,

Mainframes, Windows, Hippa Laws, Labor Laws, FMLA Laws, FLSA

Regulation, Management skills, auditing, budget modules. Employee

self service software. Set up new systems, maintain servers.

Proficient in Excel and word. Crystal Reporting, Outlook. 2007,

Importing, Exporting Mas 90 and Mas 200, Aspect. Coaching of

employees, Training of software. Online Training of software,

Maintain confidential files. Customer services internal and external

and finding resolutions on questions and issues. AP audits (FAACS).

E-Verify. Qtr End, YE, Fiscal end balances. SoftwarE upgrades. Geac

uploads.

Contact this candidate