Manager Project

Andree E. Miller

**** ****** ******, ******** *****, CA 91367 . 818-***-**** (H) .

516-***-**** (M) . abmvog@r.postjobfree.com

Information Technology professional

Management Expertise ( Business Analyst ( Customer Support

Results-oriented educational professional with 20+ years of diversified

experience in technology and education administration. Expertise in

knowledge management, training, support and implementation. Recognized for

the ability to get the job done under any circumstance. Team leader with

excellent written and verbal communication skills.

Professional Experience

The Miller Institute for Learning with Technology, Los Angeles, CA 8/2008

- Present

Technology Consultant

Provide technical services to Charter Management Organizations in Data

Management, Data Governance and Educational Technology. Provide High level

technical support to CMOs on hardware and software as needed.

. Lead Data Analyst responsible for reviewing and analyzing school data

and uploading in to a reporting tool.

. Utilize Business Intelligence capabilities for school districts -

reviewed and analyzed student data; highlighted trends; created

reports using data extraction tools.

. Collaborate with school administrators around technology integration

and professional development.

. Assist schools with all aspects of E-Rate and EETT proposals.

Provided guidance on Tech plan creation, Program Management and review

on all forms submissions.

Pearson Education, Rancho Cordova, CA 6/2008 - 9/2009

Software Trainer

Provide in-depth Initial Product Training for PowerSchool and all of its

components to K-12 educational organizations on the West Coast.

. Demonstrated mastery of the application by providing training to

schools based on their needs.

. Collaborated with Project managers and district personnel to provide

targeted training.

. Received higher than average scores on post assessment surveys.

Miller Educational Data Services, NY 7/2005 - 9/2007

President/Proprietor

Launched startup consulting practice providing leadership and expertise in

the collection, organization and interpretation of educational and related

data, to foster improved decision making in the delivery of educational

services. Utilized expertise in Student Management Systems, Data

Management, Training and Customer Support. Managed multiple tasks and

projects as Sole Proprietor.

Client: Levittown Union Free School District

IMPLEMENTATION PROJECT MANAGER - October 2006 to September 2007

Successfully implemented PowerSchool Student Management System in a

district with a 1700 plus student body while serving as the technical

expert/data analyst for all aspects of the implementation.

. Led team of 5 support staff personnel to successfully migrate a

district of 10 schools from Chancery SMS to PowerSchool in a parallel

testing environment on time and under budget achieving all

established targets.

. Communicated with district personnel to determine the requirements

and scope of special projects and any future enhancements while

reducing the need for additional support.

. Reviewed, analyzed and scrubbed data to ensure accurate data was

available for implementation. Created reports and provided

information to high level district personnel.

. Effectively trained all levels of district personnel utilizing adult

learning principles; performed pre- and post- needs assessment to

streamline training.

. Provided data leadership around other projects as needed.

Client: Roosevelt Union Free School District, NY

MANAGER, DATA & STUDENT REPORTING - July 2005 to August 2006

Directed the coordination of the district's data systems to ensure accuracy

and provide information to stakeholders to inform decision making at all

levels.

. Accurately verified and cleaned up student data from disparate

sources used for state reporting with a 30% increase in key student

indicators.

. Improved data integrity- identified increased student achievement,

graduation rate and reduced drop-out rates compared to previous

erroneous reports.

. Created data methodology so that all stakeholders could understand

student trends as a member of the District Cabinet.

. Coordinated revisions to and maintenance of student management system

and the submission of data to NYS Data Warehouse.

. Increased knowledge of data management by providing Professional

Development to stakeholders.

Hofstra University, New York, NY 1/2004 - 6/2005

Program Coordinator

Administered Teacher Leader Quality Partnership (TLQP) program to teachers

and administrators whose goal was to improve student achievement by

improving the quality of teachers through professional development.

. Designed and implemented professional development programs for

teachers and school administrators with a focus on technology,

leadership and pedagogy, culminating in a 2 week Summer Institute.

. Gathered data to make informed decisions about research based

programs. Make decision to either beef this up or delete

. Received additional state funding by conducting data analysis to

evaluate grant performance outcomes.

. Maintained program budget and approved cost allocations.

Chase Auto Finance, New York, NY 12/1996 - 9/2001

Lead Change Control Analyst (4/99 - 9/01)

Performed a variety of Quality Assurance functions: Change Control, Test

Plan Implementation, Version Control, and Software Testing.

. Developed Change Control Procedures for 15 Intranet and client server

applications adhering to corporate IT policies.

. Performed QA on current mainframe applications using WinRunner.

. Communicated comprehensive software recommendations to executives with

an 85% acceptance rate.

. Performed in-depth research and analysis for current e-commerce

initiatives.

. Coordinated User Acceptance Testing (UAT) and software release

implementations.

Technical Support Manager (12/96 - 5/99)

Recruited, managed and trained a team of technicians; emphasized team

building and productivity; coached team to achieve and exceed Service Level

Agreements (SLAs).

. Improved Support Desk by implementing Help Desk Industry Best

Practices.

. Developed Team Building courses based on Core Competencies. Provided

on-going training, coaching and feedback, increasing key employee

retention. Designed and delivered PC Training for upper management.

. Implemented annual "Train the Trainer" classes for regional support

staff. Served as Customer Service Liaison between engineers, clients

and technicians.

Coopers & Lybrand, New York, NY 3/1994 - 11/1996

Manager, National Help Desk

Managed and coached a team of Technicians that provided nation wide

support.

. Supported over 1000 customers - providing detailed knowledge and call

resolution.

. Implemented Notes based Problem Management system. Maintained

communication with departments in the development of new support

initiatives.

. Designed training manuals for 40 supported applications. Researched,

analyzed and documented Best Practices of internal Help Desks.

Retirement System Group Inc., New York, NY 10/1989 - 2/1994

Technical Manager/Network Administrator

Managed 100 node Novell network; performed all administrative functions,

server installs and diagnostic monitoring.

. Recruited, supervised and trained three (3) Support Technicians.

Instituted User Group Meetings utilizing a self-service support model.

. Coordinated PC related purchasing - vendor research, RFP creation and

submission, and contract negotiation while reducing corporate

expenses.

Education/ Credentials

Hofstra University - M.S. Ed (with honors)., Educational Administration &

Policy Studies

City College of New York - B.S., Computer Science

Certifications

Certified Pearson PowerSchool IPT Trainer

Certified Langevin Training Instructional Designer

Certified Novell Network Administrator

Certified Brainbench Excel Fundamentals

Professional Affiliations

Member, American Society of Training and Development (ASTD-LA)

Member, Association for Supervision and Curriculum Development (ASCD)

Help Desk Institute (HDI)

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