Sales Customer Service
Resume:
Robin N. Quinn
**** *. ***** **. ******, AZ. ****6
abmtkt@r.postjobfree.com
O b j e c t i v e
My primary objective is to utilize the knowledge gained through my
education, experience, and continued desire to learn to promote sustained
business growth, as well as, ensuring that a continuum of knowledge based
learning, open communication processes, and overall peer growth are
positioned as essential platform structures for my individual growth.
E d u c a t i o n
Bachelors of Science (BS), Health and Fitness Promotion
Portland State University, 1999
Graduated with Honors
S u m m a r y o f Q u a l i f i c a t i o n s
( Continually demonstrate an increase in comp sales in various categories
to previous year, as well as, consistently meet quarterly and annual sales
goals/targets
( Successfully use value selling to identify customer needs in terms of
products and services, in turn, developing new customers and forming
valuable business relationships
( Maintain positive business partnerships with all current
customers/clients resulting in up selling and the expansion of product line
selling
( Incorporate integrity as the core value in all business relationships,
and as the core value which drives, and completes, all components of the
sales cycle
( Ensure that product and service knowledge based learning is integrated
into scheduling to better service my customers and remain educated on
product innovations
W o r k E x p e r i e n c e
Business Development Representative, AKZONOBEL, Tucson, AZ
September 2007 - Present
Aggressively identify, evaluate, develop, and close new business
opportunities. Develop and maintain long-term client relationships. Create
and implement sales proposals. Utilize solution-selling skills to create
new visions for prospects that result in additional opportunities within
AkzoNobel's current customers and new customers. Drive new business from
prospecting through closing and implementation. Expand existing business
through client relationship management. Develop and execute sales
strategies and account plans in support of business opportunities. Work
closely with operations and management to ensure the best possible service
to the client. Provide exceptional customer service to professional
contractors.
( Premium products category currently up 47.0% thru Q1 2010
( Cost of goods (COGS) sales up 7% ending Q1 2010
( Successfully maintain and grow new business in a $4.1M territory
Account Manager 1, HILTI, Tucson, AZ
May 2006 - September 2007
Executed the creation and sustainability of a customer/sales base within
the Southwest Region. Implemented and executed successful plans to reach
target sales goals. Built a business partnership with my clients to better
understand their needs and sell them the value of my products/services
based on those needs. Ensured that product knowledge on all
tools/accessories was demonstrated and product education was continuous.
Partnered with the marketing team for POP placement, product drives, and
event coordination. Tracked sales goals on a weekly, monthly, and
quarterly basis to forecast trends and measure the success of a sales
drive. Mentored new account mangers and provided them with hands on
product training and sales coaching.
( Set sales records 3 times in Southern Arizona in 2007; two times
accomplishing over 200% of sales plan
( Demonstrated 20% comp growth by the end of Q3 of 2007 ( Annual sales plan
accomplishment up to Q3 was 122% for 2007
( Led the Southwest in sales for company sponsored event product drives and
promotional product drives
( Completed 200 hours of product and sales training, including, OSHA
certification and sales cycle course completion
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