Customer Service Data Entry

Kimberly Smith

**** ******* ***** ***. *** - Arlington, TX 76001

abmtbh@r.postjobfree.com - 817-***-****

Proficient in Microsoft word, word excel, SAP, access power point 11,000 key strokes

typing 40 wpm filing alpha numeric ability to multitask well organized work habits detail oriented excellent oral and written communication skills.

Work Experience

North Texas Specialty Physicians

Fort Worth, TX March 2009 to Dec 2012 Customer service/ Data entry

Assisting Doctors on the phone with patients accounts in a inbound and out call center processing and directing informational requests via email or telephone assisting with Patients medical Records, information and transcription reports, Laboratory results assist doctors with patient problems and insurance plan coverage. Procedures answering 40 to 50 calls a day entering patient file information cpt codes, P4Ps problem solving and resolving medical issues and some general office work Execute good decision-making and escalate issues in a timely manner. Navigate several computer applications and research of customer issues .sending out documents data entry terminal coding entry activities.

Galaxy Health Network

Arlington, TX Aug 2005 to February 2009 Customer Service /Data Entry

Assisting Patients on the phone answering 40 to 100 calls a day in a call center environment regarding insurance and discount cards greets new clients and assisting patients with filling out provider nominations performs daily clerical and customer service duties Fills out client profile with appropriate information and Precertification and Pre-authorization forms, guides the clients through insurance info assist clients with completing Medicaid paper work Obtains resolution of routine Patients complaints and issues speaking with doctors and facility managers regarding their contracts making corrections and entering new contracts also entering facility and hospital contracts in our galaxy health network computers emailing and receiving updates faxing and mailing contracts and confirmation letters and claims processing for payments. Schedules return appoints, and balances charges, payments, adjustments, credit card charges and cash on a daily basis Some referral coordinating receives payments from patients and issues receipts Codes and post charges and payments in computer, and maintains records and reports Updates new patient profile information,

Corvel Corporation

Fort Worth TX July 2001 to June 2005 Medical Benefit Verification Specialist

Contact Insurance companies on behalf of the physician’s office to verify patients benefits ask appropriate questions regarding patients benefits and complete data entry an or appropriate forms to document patients benefits coverage .work with public and private payers handling benefits insurance inquiries at assigned facility interfaces appropriately with insurance administrators physicians’ offices patients and internal personal develops and maintains close interface with all components of the benefits process ensures that related information is obtained documented tracked and available for review Obtains resolution of routine Patients complaints and issues knowledge of Medicaid and Medicare.

Education

Trimble Tech High School

Fort Worth, TX

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