Manager Quality

Karen Lacy

*** *********** *****

Nashville, Tennessee 37209

615-***-**** abmq0g@r.postjobfree.com

CAREER OBJECTIVE: To obtain a position in Manufacturing Operations, Finance

or Quality Assurance (QA) that leverages my diverse experiences, both as an

independent contractor and as a member of the management team, in he fields

of Operations, Project Management, Cost Accounting and Quality.

AREAS OF EXPERTISE

? Budget Development and ? Business Processes and

Costing Development

? Continuous Improvement ? Team Leader/Builder

? Financial Review ? Third Party

? Change Leader Registration

? Customer Liaison ? Lean Techniques

? Efficiency Improvement

PROFESSIONAL HISTORY

1997 - Senior Contractor, Business Systems Technologies, White

2009 House, TN

. Managed the daily operations of a manufacturing and business consulting

group.

. Implemented, developed, and deployed systems to meet regulatory &

statutory requirements.

. Performed ISO 14000 safety and environmental reviews for audit readiness

. Consulted on ISO 9000, AS 9000, & TS16949 third party readiness and

certifications.

. Managed customer operations to include all duties of the Plant/Operations

Manager until operations became profitable. Other functions as follows:

Quality Director/Management, Cost Accountant, Program Management,

Supplier Quality and Customer Liaison.

. Managed client projects and programs including costing and timing.

. Teamed with the customer to perform problem analysis and recommended

solutions.

. Provided training & implementation of business standards.

. Responsible for company financials, client satisfaction, billings and

payroll.

. Clean Room experience.

. Process Knowledge includes: Injection Molding (75T-3300T), Plastic

Extrusion, ThermoForming, Heat Treat, Metal Stamping, Paint (metal and

plastic), e-coat, Powder Coat, CNC Milling, Welding (MIG, TIG, Sonic),

Cold Head Processing, Assemblies, Clean Room, Printing, Shipping and

Distribution (including Kanban and JIT) and Inventory (including Kanban

and JIT)

. Industries included: Automotive, Consumer Goods, Hospital Goods,

Aerospace, Trucking, Restaurant

1994 - Corporate Quality Manager, Del-Met, Nashville, TN

1997

. Metal stamping and plastics.

. Managed a staff of 22, responsible for customer satisfaction, customer

ratings, internal & external audits, and supply chain.

. Maintained & monitored a department budget for costing purposes. Provided

finance with costing and timing. Participated in financial reviews.

. Designed a QA laboratory & established testing calibrations and layouts.

. Developed quality systems & audit practices.

. Supply Chain Quality Management and Supplier Development.

. Responsible for on time validation and PPAP for new product and changed

products, validation of parts, accurate print review.

. Reduction of internal and external ppm, scrap and waste.

. Monitored the effectiveness of the quality system.

. Monitored compliance & tracked implementation goals to the established

project plan.

. Performed QA & effectiveness audits at customer sites.

. Teamed with other departments to achieve cross-functional solutions.

. Responsible for QA Management reviews & quality system updates.

1992 - Quality Manager, DJ, Inc., Louisville, KY

1993

Tier I automotive plastics supplier for Toyota, Tier I appliance/lighting

supplier for multiple General Electric facilities. Tier II for Allied

Signal, TRW safety restraints. Manufacturing facility had 100 presses and

tool room capabilities. Responsible for Receiving Inspection, quality for

operations, customer liaison, PPAP, ISIR, problem solving, Kiazan

activities, 5 S program, PPM reduction, etc. Staff of 25.

1991 - Training Coordinator/Industrial Engineer, Nashville

1992 Plastic Products, Nash, TN

Tier I automotive plastic supplier for Chrysler, Saturn, Ford, Toyota.

Implemented training for new and existing employees. Reduced scrap by 2%

overall (4 shifts). Introduced "best practice" and safety first techniques

for manufacturing processes. Employee awareness program for products being

produced. Disbanded assembly area and moved operations to press for

reduction in labor and increased production levels.

Production Supervisor:

Direct responsibility for 1st and 2nd shifts. Trained operators on Quality

and work methods to increase efficiencies by 63% in 3 weeks and go to zero

defects. Increased production rates on Ford line by 200% on one run.

Involved in technical problem solving.

TECHNICAL QUALIFICATIONS

ISO 9000 Certified Lead Auditor ? TS 16949 Lead Auditor ? AS 9000 ? ISO

14000 ? ISO 13485, CFR compliance ? Lean Manufacturing ? Kaizan ? Microsoft

Word ? Excel

? PowerPoint ? Access ? Minitab (and other QA software) ? QuickBooks ?

Quicken

ACCREDITATIONS & AWARDS

. GE Level II customer award

. Chrysler Pentastar customer award

. Nissan Excellence and Zero Defects customer award

. GM Supplier of the Year customer award

. Toyota customer award

. Subaru customer award

EDUCATION

Masters of Business Administration (MBA), Univ. of Phoenix, Nashville, TN,

February 2009

Bachelors of Science Degree/Business Mgmt., Univ. of Phoenix, Nashville,

TN, April 2008

LANGUAGES

English: Proficient Spanish: Beginner (Manufacturing phrases)

REFERENCES

Cecil Scott: VP Manufacturing, C&S Plastics 615-***-****

Chris Runyan: Materials Manager, ARC 865-***-****

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