Customer Service Manager

Joshua Churchwell

Objective

To obtain an entry level position in the Information Technology

field

Education

Graduation: December 2010 IVY Technical

College Indianapolis, IN

Associate of Applied Science in Computer Information Technology

Passed CompTIA A+ 2009 Exam, March 2010

Passed CompTIA Network + 2009 Exam April 2010

Relative Course Work: Micro Computer OS, Network Fundamentals, Basic

Programming, Advanced Operating Systems, PC Essentials, IT

Technician, and Problem Solving for IT Professionals

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Experienced in: Troubleshooting PC hardware, XP and later MS OSs to

include Apple's Tiger OS and later; Installing and Upgrading

Software and OSs; Remote Support; Data Recovery; LAN Network

Troubleshooting; Video Editing; MS Office 2007; and Customer Service

Work

Experience 2007 - 2009

Domino's Pizza

Hinesville, GA

Delivery Driver

Provided excellent customer service to patrons on the phone, in the

store, and on deliveries

Prepared food, ran oven, and delivered pizzas

Accounted for receipt of money and assisted with store closing

2001 - 2005

U.S. ARMY

Vicenza, Italy

Dispatcher/ Motor Transport Operator

Responsible for logistically tracking the transportation of military

equipment for 34 drivers covering over 600,000 miles across Europe

Supervised up/down loading operations of cargo onto trailer to

ensure compliance with prescribed USAREUR(US Army Europe)

transportation regulations

Issued daily disbursement of government fuel coupons, highway toll

cards, and task able equipment including Semi-Trucks, Trailers, and

Humvees with a value of over $3 million

Supervised drivers performing maintenance checks and services;

verified operators entries in vehicle logs were accurate and

complete

Counseled and briefed all soldiers/drivers on safety regulations

prior to missions

Utilized DTRACS (Defense Transportation Reporting and Control

System) for global positioning and communications with drivers

across Europe.

1999 - 2000 Commercial

Laundry Solutions

Indianapolis, IN

General Manager

Responsible for processing all accounts receivable and accounts

payable transactions

Made nightly deposits of cash revenue in excess of $2000

Responsible for hiring employees, evaluating their performances, and

processing payroll

Maintained company inventory

Performed weekly maintenance checks on washers and dryers

Activities & Volunteered at the American Red Cross in Vicenza, Italy in 2006

Achievements Army Achievement Medal, Global War On Terrorism Service Medal,

National Defense Service Medal, Driver and Mechanic Badge, Army

Service Ribbon, and Overseas Service Ribbon

References

Available Upon Request

Phone: 317-***-**** E-mail:

abmpup@r.postjobfree.com

Contact this candidate