Customer Service Office

SHARON SCHWARB **** Central Villa Ct, Essexville, MI 48732 ( 231-645-

**** ( abmnyn@r.postjobfree.com

__________________________________________________________________________

_________

WORK EXPERIENCE_____________________________________________________

July 2009- MMSS Medical

Bay City, MI

Current Front Office Staff

. Electronic scheduling, referrals, multi-physician

practice

. All Bc/Bs E-Prescribing, Dr. First, Sure-Scripts

. Multi-line phone system

. Superior customer service, multi-tasking

. Data Entry, filing

. Write up prescriptions, dispense patient samples

October 2008- Northwestern Bank

Suttons Bay, MI

July 2009 Customer Service Representative

. Greet Customers, answer phones

. Document and process all financial transactions

. "I can Do That" Philosophy

. Marketing all services provided

. Jack Henry Office Sytems, Streamline, Word, Excel

May 2006- Suttons Bay Medical Clinic Suttons

Bay, MI

August 2008 Front Office Staff

. Greet Patients, answer multi-line phones, document

and process all phone calls to physicians via email

. Electronic scheduling for all services provided

(ultrasound, labs, x-ray, skin clinic)

. Refer and schedule all patient appointments to

surrounding medical facilities (Mri's, surgeries,

ultrasounds, etc.)

. Write up prescriptions, process prior authorizations,

dispense patient samples, file

. Work closely with staff to update and organize office

areas to run more efficiently

. Maintain and distribute all mail received, process

all records releases

. Marketing for all services provided

. Iatra Office Systems, Microsoft Word, Excel

June 2000- HealthQuest Physical Therapy Lake

Orion, MI

November 2005 Office Manager

. Manage all office employees, hire front desk staff,

train office staff for new locations

. Greet and schedule patients, answer phones, evaluate

patients' charts daily (i.e. prescriptions,

communicate with doctor regarding operative reports,

prescription/treatments, medication, etc.)

. Insurance verification

. Marketing clientele for new business prospects

. PTOS office systems, Microsoft Word, Excel

. HIPPA Representative

___________________________________________________________________________

__________

EDUCATION__________________________________________________________________

_______

Cleary College Ypsilanti, MI

Legal Secretary

Associate Degree

Northwestern Michigan College

Traverse City, MI

Microsoft Office 2007 Word, Excel, PowerPoint

__________________________________________________________________________

____________________________

Contact this candidate