Customer Service Sales

Brittany Danielle Docken

503-***-****, **** Alder St. #26,

Eugene, Or 97401

abmm3u@r.postjobfree.com

Education: Bachelor of Science in Psychology June 2010, University

of Oregon, Eugene, Oregon

Certificates: Professional in Human Resources Expected June 2010

Professional Distinctions in Business

Professional Organizations:

Member of University of Oregon Human

Resource Association

Student Member of

Society for Human Resource Management

Experience:

Conference Assistant, University Housing, Eugene,

Oregon, April-September 2008, 2009. Planned and coordinated events

and housing for clients, supervised and organized co-workers to

complete projects, arranged and facilitated meetings with clients,

completed billing, after hours problem solving and worked as a leader

in groups and individually to accomplish tasks.

Rush and Inventory Employee, UO Duck Store, Eugene, Oregon, January

2007-June 2008. Participated in inventory projects, assisted with

customer service and operated cash register for students.

Sales Associate, JCPenney, Tigard, Oregon, June 2007-September 2007,

November 2004- December 2005. Assisted customers with selection of

items for highest satisfaction, operated cash register, maintained and

regulated register balance, recruited customers for credit card

sales, strengthened inventory supply though organization and assembly

of displays.

Hostess, Red Lobster, Tigard, Oregon, March 2006-September 2006.

Greeted customers,

provided accurate time quotes, strategized to provide service to large

parties, directed other hostess as the lead hostess provided

leadership and direction to other hostesses when working as the lead

hostess to coordinate the quotes, seating, kitchen, cleaning staff

and incoming phone calls to provide a satisfying experience for

customers.

Sales Associate, Pottery Barn Kids, Tigard, Oregon, December 2005-

February 2006. Assembled products and arranged displays, retrieved

items specific to the customer's requests, greeted and thanked

customers at entrance.

Internship Experience:

Student Intern, Sacred Heart Human Resource Department,

Springfield, Oregon, February 2010-June 2010. Completed

projects and observed from physician recruitment, credentialing, employee

relations, compensation, benefits, and employee health. Also

provided support to the front desk staff and assisted with

administrative tasks that included budgets, booked traveling accommodations

for recruitment, filing of personal files and invoices, reviewed and

requested payment of invoices, made copies, prepared and

organized employee packets and provided customer service in person and over

the phone.

Research Assistant, University of Oregon Psychology Department,

Eugene, Oregon January-June 2010. Facilitated and coded research

studies, informed participants about procedures, collaborated with

other researchers and recruited participants for appointments over the

phone, Developed phone script for future recruiters.

Student Intern, Sacred Heart Psychiatric Unit, Eugene, Oregon, Fall

2009. Observed and interacted

with patients, social workers, counselors, and psychiatrists, assisted

with topic selection and implementation during group meetings,

provided support and insight in patient meetings with counselors.

Skills: Experience working with Excel, Word, Outlook, SPSS and

Conference Programmer.

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