Quality Assurance Manager
Resume:
Phillip Goff, CSTE
Resume
Phillip Goff, CSTE
Louisville, KY 40218
USA
Website: http://www.phillipgoff.com and http://www.onegroupdev.com
Email Address: abmls8@r.postjobfree.com
Primary Phone: 502-***-****
Mobile: 502-***-****
* CSTE = Certified Software Test Engineer
OBJECTIVE:
To obtain a challenging position as an IT Professional/IT Manager/Project
Manager/Business Analyst/Systems Analyst/SQA Tester with opportunity for
promotion.
OVERALL SKILLS:
Extensive experience in Project Management; extensive experience in SQL
database development and server administration; extensive experience in
software development; extensive experience in software application testing;
highly self-motivated and directed; keen attention to detail; excellent written and
oral communication skills; excellent listening and interpersonal skills (Dale
Carnegie Graduate); can communicate ideas and concepts in both technical and
user-friendly language; have proven analytical and creative problem-solving
abilities; can effectively prioritize and execute tasks in a high-pressure deadline-
driven environment; can work independently or as a team member; have earned
a Bachelor’s degree and have extensive post-baccalaureate coursework (156
total collegiate Credit Hours to date); have experience with: online commerce,
healthcare, insurance, technology, advertising, publishing, and communications.
Multi-tasking, continuous improvement and continual learning are things that I
thrive on.
TECHNICAL SKILLS:
All Phases of the Software Development Life Cycle (SLDC), AGILE
Development Methodologies, Software Quality Assurance Analysis and
Testing, Project Management, Information Architecture, Website Programming
(e-commerce, database-driven and static) using Adobe ColdFusion, Plone CMS,
Oracle JDeveloper, PeopleSoft Application Developer, Oracle Application
Development Framework, Oracle Database 10g and 11g, Adobe PageMaker,
Quark Xpress, Microsoft Active Server Pages, ActiveX, COM, VBScript,
JavaScript, XML, Java, DHTML, HTML, QTVR, Flash, Shockwave Director, and
MS-Visual InterDev, Microsoft VisualStudio97, Visual Studio 6.0, and Visual
Studio 2008 (ASP.NET, C#, VB.NET). I also use MS-SharePoint, MS-Access97,
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MS-Access2007, MS-SQL, MS-SQL 2005, MS-SQL 2008, MS-FoxPro, MS-
Word, MS-Excel, MS-PowerPoint, MS-Project 2007, MS-Visio 2007, Adobe
Acrobat Professional, Adobe Designer, Adobe PhotoShop, and Adobe Illustrator,
Spiceworks, SUSE Linux, Apache Tomcat, MAVEN and much more…….
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EXPERIENCE
03/2010 – Present
Arison Insurance Services, Inc. (Louisville, KY)
9300 Shelbyville Road, Suite 300
Louisville, KY 40222
Director of Information Systems
JOB SUMMARY
• Oversee the streamlined operation of the IT department and ensure it
aligns with the business objectives of the organization. Develop and
manage application portfolios for each department and attain all IT service
level agreements for the user community within the organization. Plan,
coordinate, direct, and design all operational activities of the IT
department, as well as provide direction and support for IT solutions that
enhance mission-critical business operations. Work closely with decision
makers in other departments to identify, recommend, develop, implement
and support cost effective technology solutions for all aspects of the
organization.
• Evaluate, plan, design, develop, and deploy testing techniques for new
applications, initiatives, products, and/or enhancements to existing
applications and initiatives throughout their development/product
lifecycles.
04/2002 – 02/2010
University of Louisville (Louisville, KY)
Information Technology – Information Systems
Enterprise Programmer Analyst IV
Assistant Team Leader and Technical Lead of the Application
Development Team
JOB SUMMARY
• Program University Websites, Databases and Applications using
PeopleSoft, Oracle, MS-SQL, Java (JDeveloper IDE), Plone CMS,
CodeWarrior, ColdFusion, Microsoft Visual Studio 2008, Dreamweaver,
ASP.NET, JavaScript, Perl, Python, HTML, CSS, Adobe Creative
Suite 4 Design Premium (Photoshop, Flash, Illustrator), etc.
• Perform Project Management, Change Management, and Software
Quality Assurance tasks on all projects.
• Lead a group of programmers in the design and development of computer based
information systems.
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DUTIES AND RESPONSIBILITIES:
• Coordinate the work of a programming team.
• Assist in the development of large, complex, computer-based information systems,
including program design development, system and program specifications, system
testing, documentation, and implementation.
• Design, write, test, debug, and document computer programs.
• Provide programming and analysis supports.
• Assist in resolution of problems in assigned systems.
• Assist in project control, including cost estimating and programming coordination.
• Assist in training other programmers.
• Assist in developing internal standards and procedures.
• Develop skills through continued training and self education.
04/2002 – 02/2007 (Programmer Analyst III. Note: Promoted to Enterprise
Programmer Analyst IV in 2/2007 (see above))
University of Louisville (Louisville, KY)
Programmer Analyst III
JOB SUMMARY
• Lead a group of programmers in the design and development of
computer based information system.
• Perform Interactive Web Development using MS Visual Studio6,
Macromedia ColdFusion5, Macromedia DreamWeaver5, and
PeopleSoft PeopleTools and PeopleCode and other Web Development
Tools and Technologies.
• Perform software quality assurance tasks on all projects.
DUTIES AND RESPONSIBILITIES
• Coordinate the work of a programming team.
• Assist in the development of large, complex, computer-based
information systems, including program design development, system
and program specifications, system testing, documentation, and
implementation.
• Design, write, test, debug, and document computer programs.
• Provide programming and analysis supports.
• Assist in resolution of problems in assigned systems.
• Assist in project control, including cost estimating and programming
coordination.
• Assist in training other programmers.
• Assist in developing internal standards and procedures.
• Develop skills through continued training and self education.
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• Perform related duties as assigned.
11/1996 – 03/2002
Corvus Digital Solutions, Inc. Louisville, KY in the Bluegrass Industrial
Park.
Quality Assurance Manager, August 1999 – March 2002
Note: From 1996 through 2001, Corvus was ranked as the largest Web
Applications Development Company in the Kentuckiana Region according to
many annual rankings by Business First Magazine in terms of revenue, client
base, and staffing.
As Corvus' Quality Assurance Manager, I created, organized and administered
test components for ALL projects and Corvus-authored software applications on
Windows and Macintosh platforms. I recorded and tracked QA results using
custom components and applications that I have written myself in Visual Basic6,
SQL7, and ActiveServerPages. My methodology is based in part on the Rational
Unified Process and UML. I utilized both Segue SilkTest and the Rational Suite in
the research portion of my duties. I used the entire Microsoft Office 2000 Suite
on a daily basis. I had a testing ‘lab’ with a Windows 2000 PC, a Windows 98
PC, and an Apple Macintosh OS9 system so that I could test and simulate
multiple scenarios.
Internet/Interactive Developer, November 1996 - August 1999:
(Promoted to QA Manager in August 1999 (see above)).
- Programmed Websites (e-commerce and conventional) using Active Server
Pages, ActiveX, VBScript, JavaScript, XML, Java, DHTML, HTML, QTVR, Flash,
Shockwave Director, and MS-Visual InterDev and Microsoft VisualStudio97 and
Visual Studio 6.0. Primarily on Windows NT 4.0 and Win2000 Systems.
Promoted to Quality Assurance Manager in August 1999.
- Also trained on MS Internet Information Server 3, 4 and 5. I was also Corvus’
Webmaster during this time.
- Programmed database-aware apps using MS-SQL6 SQL7, MS-Access97, and
VisualBasic5 and 6.
- Programmed multimedia apps using Macromedia Director (5, 6.5. and 7) and
Lingo. Delivered on CD-ROM and the World Wide Web. (Streaming Media et al.)
- Created Digital Artwork using CorelDraw!8 and Adobe Illustrator 7 and
Photoshop 5/5.5.
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- Created a number of Applications/Presentations using MS Office97/2000
(Win95, Win98, WinNT4, Win2000).
- Key Clients included Fidelity Investments; Fulfillment Concepts; Humana
Corporation; The Kroger Corporation; YUM Brands; OPW Corporation; Evenflo;
Federal Express; General Electric Appliance Division, and the Presbyterian
Publishing Corporation
10/1991 - 11/1996 Kinetic Corporation Louisville, KY in Distillery Commons
Digital Artist/Website Programmer/Multimedia Programmer /Digital Service
Bureau Manager
- Programmed Websites using HTML and Java (beginning in 1994).
Note: I was the original web developer of the City of Louisville’s very first
web site presence while with Kinetic.
- Programmed multimedia apps using Macromedia Director (4 and 5) and Lingo.
- Created digital artwork with Adobe Illustrator and Photoshop 4 and Kinetic
Words, Graphs and Art.
- Created corporate Computer Graphics slide presentations using MS
PowerPoint7, Harvard Graphics, and Kinetic WGA.
- Managed Digital Service Bureau. The system consisted of 1 4K resolution
Management Graphics "Solitaire" Digital Film Recorder, 2 AGFA PCR2 2K Digital
Film Recorders, and several networked Macintosh and Intel-based PCs. Mac
systems 6 and 7. Windows 3.1, 95, and NT. One system ran "Autographix"
imaging software (processed PostScript files), and one system ran Kinetic WGA
Software (processed SCODL files).
- Key Clients included Eli Lilley; Bristol-Myers Squibb; Humana Corporation;
Endevco/Meggit Aerospace; the Speed Art Museum; Federal Express; General
Electric Appliance Division, and the Presbyterian Publishing Corporation.
EDUCATION
04/2002 – Present
Oracle University (via the University of Louisville)
• PeopleSoft PeopleTools 1 and 2 (2002)
• PeopleSoft PeopleCode (2003)
• Oracle Java 1 (2007)
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• Oracle Java 2 (2008)
• Oracle Java 3 (2009)
• Oracle XML (2009)
12/1997
Rockhurst College US-Missouri-Kansas City
3 CEUs: "Assertiveness Skills for Managers and Supervisors"
12/1997
Rockhurst College US-Missouri-Kansas City
3 CEUs: "How to be a More Effective Team Leader"
5/1997
Microsoft Corporation US-Washington-Redmond
Certificate of Excellence: "Web Site Essentials" Official Microsoft Curriculum
Course for IIS 3.0.
5/1983
University of Louisville US-KY-Louisville
Bachelor's Degree
B.F.A.(1983)3.5 GPA: Major: Photography/Graphic Design; Minor: Computer
Science.
- Other undergraduate courses included BASIC, dBase, Calculus, Chemistry,
Biology, Latin, Spanish, and Music Theory (trumpet).
- Post-Baccalaureate Graduate study at U of L School of Business (1985-1990)
incl. Accounting and Information Technology. Working toward an MBA degree.
- Post-Baccalaureate Graduate study at U of L Speed School of Engineering
(2002-2005) incl. C, C++, Discrete Mathematics and Computer Science. Working
toward a Master of CECS degree.
- I have 156 Total Credit Hours to date for all University of Louisville coursework.
AFFILIATIONS/CERTIFICATIONS
12/1999 – 01/2008 American Society for Quality (ASQ) (Chairman of Louisville
Section 912-****-****)
Microsoft Site Builder Network Level 2 Member.
Association of Internet Professionals Voting Member.
World Organization of Webmasters Member.
International Webmasters Association Member.
HTML Writer's Guild Member.
"The Carnegians" Member (network of graduates of the Dale Carnegie
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Courses®)
Art Software Group Member (Local Louisville Users Group).
Microsoft Developer Network "Members Helping Members" Volunteer.
KIPCUG (Kentucky Indiana PC User's Group).
American Society for Quality (ASQ) Member (Software Division).
Aircraft Owners and Pilot's Association (AOPA).
Vice-Chair of the American Society for Quality (Louisville section) 2000-2001.
Chairman of the American Society for Quality (Louisville section) 2001-2002.
Internet Liaison/Database Chair of the American Society for Quality (Louisville
Section) 2000-2002.
Certified Software Test Engineer (CSTE): Passed Certification 06/2001
KY DOT NET Users Group
KY SharePoint Users Group
Louisville Microsoft Users Group
ADDITIONAL INFORMATION
• Eagle Scout (1977 Boy Scouts of America);
• Dale Carnegie Graduate(1983);
• McGraw-Hill 36 Hour Management Course(1994);
• Microsoft Certificate in Internet Information Server 3(1997).
• Macromedia Director Advanced Training Certificate (1994).
REFERENCES
Kim Blinkhorn, Chief Operating Officer
Arison Insurance Services, Inc.
Phone Number: 502-***-****
Reference Type: Professional (she was a Supervisor)
Stephen Raso, Director of Human Resources
Arison Insurance Services, Inc.
Phone Number: 502-***-****
Reference Type: Professional (He and I were on the Management Team)
Tim Boyle, Project Manager
University of Louisville Information Technology
Phone Number: 502-***-****
Reference Type: Professional (he was a Supervisor)
Deloris Prather, Enterprise Programmer Analyst IV
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University of Louisville Information Technology
Phone Number: 502-***-****
Reference Type: Professional (she was a Supervisor)
David Peyron
Phone Number: 812-***-****
Reference Type: Personal
Steve Lindsey, Enterprise Programmer Analyst IV
University of Louisville Information Technology
Phone Number: 502-***-****
Reference Type: Personal and Professional
Brad Parnell, FedEx/Kinko’s
Phone Number: 502-***-****
Reference Type: Personal and Professional
Kevin Chinn, Unix Administrator
University of Louisville Information Technology
Phone Number: 502-***-****
Reference Type: Personal and Professional
Chris Pierce, LAN Administrator
University of Louisville Information Technology
Phone Number: 502-***-****
Reference Type: Personal and Professional
David Craig, Enterprise Programmer Analyst III
University of Louisville Information Technology
Phone Number: 502-***-****
Reference Type: Personal and Professional
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