Manager Customer Service

Tevin Ngigi Thairu Njuguna

************@*****.***

Technical Expertise

MICROSOFT OFFICE PROFESSIONAL 2000

Professional Summary

FIFTEEN YEARS OF PROGRESSIVE EXPERIENCE THAT INCLUDES CUSTOMER SERVICE,

HUMAN RESOURCE MANAGEMENT, INSTITUTIONAL STRATEGIC PLANNING, SALES,

BUSINESS DEVELOPMENT, AND EMPLOYEE TRAINING. A PERSISTENT PRESIDENT AND

CEO, GIFTED ORATOR AND PUBLIC SPEAKER, TRAINER, MOTIVATOR, GOAL SETTER,

PROJECT FINISHER, AND SKILLED COLLABORATOR.

Professional experience

PRESIDENT / CEO 2/99 TO PRESENT

Millards Industries, California

. Responsible for day-to-day operations of the firm.

. Prepares and follows up on business strategic plans.

. Acts as the centre and focal point of all decisions made on major

issues.

. Conducts and supervises research data collection and application.

. Conducts work performance and appraisals for all employees.

. Coordinates and delegates duties to a workforce of 80-100 employees.

. Builds, develops, and grows business relationships vita to the success

of the business.

. Procures all required materials as required by the firm.

. Overseas all financial operations of the firm.

. Represents the firm in all meetings with different groups.

. Oversees all the recruitment, selection and retention of all

employees.

Assistant Manager 2/97 to 12/98

Payless ShoeSource, California

. Supervised and delegated specific duties to a workforce of 35.

. Coordinated sales promotion activities and pricing of merchandise.

. Assisted in the recruitment and hiring of the most qualified

applicants to meet the store's needs.

. Oversaw proper pricing of merchandise and ensured all price changes

were made in a timely and orderly fashion.

. Exercised judgment and discretion alone, and in conjunction with the

Store Manager, Region Managers, in the day-to-day operations of the

store.

. Procured all merchandise as directed by the manager.

Sales Associate 1/96 to 1/97

Payless ShoeSource, California

. Arranged product displays, stock shelves, and product inventory.

. Assisted customers in making purchases through recommendation, and

demonstration of products to them.

Assistant Operations and Human Resources Manager 5/95 to 12/95

Njunja Company, Kenya

. Planned, prepared work schedules and assigned employees to specific

duties.

. Assisted in the recruitment and hiring of the most qualified

applicants to meet the farm's needs.

. Oversaw purchasing, negotiation and transportation of materials from

Kenchic depot to the farm.

Management Trainee 12/94 to 4/95

Njunja Company, Kenya

. Carried out duties as assigned by upper management.

. Set performance goals and objectives with upper management.

. Monitored performance progress with managements and key trainers.

. Received training in farm operations, specifically, running the

Kenchic subsidiary component of the company.

education

PHD, LACROSSE UNIVERSITY JUNE 2005

Business Administration (Hons), Mississippi, USA

MSc, Newport University June 2004

Business Administration (Hons), South Africa

Diploma, Kenya Institute of Management June 2003

Business Management, Kenya

Diploma, Kenya Institute of Management June 2003

Human Resource Management, Kenya

REFERENCES

AVAILABLE UPON REQUEST.

Contact this candidate