Customer Service Human Resources
Resume:
julie c. noble
**** ** ****** ***** ( Camas, WA 98607 ( abmh0t@r.postjobfree.com
HUMAN RESOURCES MANAGEMENT PROFESSIONAL
SUMMARY OF QUALIFICATIONS
. MORE THAN 18 YEARS OF HIGHLY SUCCESSFUL EXPERIENCE AS A HUMAN RESOURCES
LEADER. NOTABLE TRAINER/FACILITATOR FOR LEADERSHIP, COMMUNICATION, FRONT
LINE SUPERVISORY SKILLS, CUSTOMER SERVICE
. Skilled in all facets of HR management in highly competitive sectors.
. Effectively manage staff personnel both exempt & non-exempt Demonstrated
skills as a project manager and change agent.
. Record of progression to assignments of increasing authority and
responsibility.
. Adept in identification/resolution of employee and operational issues.
. Strength in employee relations, talent management, orientation and
professional development.
. Knowledgeable in Labor Relations, benefits administration, payroll,
employment law, policy/procedures and HRIS, ERISA, EEO, LOAs, ADA,
Worker's Compensation, COBRA, Wage & Hour .
. Experienced as a Coach, Trainer, Influencer, & Counselor to managers.
Expertise in recruitment, talent and workforce development. Outstanding
strategic planner and forecaster.
. Well-organized multi-tasker with strong detail orientation. Proficient in
advanced business software applications including Microsoft Office
Products, JD Edwards, Peoplesoft, SAP, HRIS.
. Results-driven leader and critical thinker. Collaborative decision maker,
problem solver and contract negotiator. Action oriented and "hands on"
team player.
. Strategic relationship builder. Superb communication and strong team
building skills.
Professional Experience
HUMAN RESOURCE CONSULTANT ONGOING
- PRESENT
VARIED CUSTOMERS/CLIENTS
Vancouver, WA
*Provide professional human resources support to organizations and
independent professionals.
AREA HUMAN RESOURCES MANAGER November 2005 - July 2009
WASTE MANAGEMENT, INC. Portland, OR
Fortune 500 company and a leader in environmental services.
. Recruited to provide HR leadership for Pacific Northwest and British
Columbia regions over 3 million in revenue both collection & post
collection services.
. Lead HR Team of seven professionals supporting multiple districts and
2,000+ employees from hourly union employees & laborers to Directors in
over 40 facilities of collection, landfills, and transfer stations.
. Selected for critical corporate projects: Facilitate Leadership training;
Gallup Engagement facilitator; Operation Management Trainee leader for
task team for development plan.
. Acted as Lead Facilitator/Trainer for organizational company leadership
programs.
. Orchestrated two major geographical realignments in region within three
months; with 1700 employees in US & 300 employees in British Columbia;
realigned HR support for the entire area.
. Effectively drove customer service consolidation with three call centers
restructured into one for increased customer focus and consistency'
reduced a total of 140 ee's to 120 ee's.
. Served as Project leader to BC Canada joining region; Gained experience
in Employment Standards Act.
. Developed the HR team to a higher level of standard and support in order
to be key business partner for their internal customers.
group human resources leader
April 1998 - November 2005
xpedx international paper company Portland, OR
. Retained to oversee HR operations in Northwest Area covering Oregon,
Washington, Utah, Nevada and Idaho. Selected for key Corporate Training
Council.
. Negotiated two union contracts and partnered with union leaders for
mutual ground and practices.
. Designed course and delivered front line leadership & customer focused
courses.
. Facilitated customer service professional development programs.
. Orchestrated all HR functions in multiple facilities throughout
Northwest.
. Provided timely and accurate services for 515 employees.
. Spearheaded two facility mergers while controlling/expediting all
severance/right sizing processes and producing 50% headcount reduction.
. Designed, implemented and led 2005 National HR Conference including
directing project team of five and facilitating three-day professional
event for HR leaders, Senior Vice Presidents and business leaders... 100
participants. Administered leadership and human resource-focused
sessions.
. Served as a key strategic business partner for change management
initiatives/projects focused on operational excellence.
Additional Employment
Employee Relations Manager, Providian Financial, Pleasanton, CA
Senior HR Generalist, Spectra Laboratory, Fremont, CA
Senior HR Representative, Liberty Mutual Group, Englewood, CO
HR Manager, Emerson Electric, Santa Clara, CA
HR Manager, Schumacher Electric Corporation Hoopeston, IL
HR Coordinator, Diamite Corporation, Milpitas, CA
Education And Training
MASTER OF SCIENCE IN COUNSELING PSYCHOLOGY
california state university Hayward, CA
bachelor of arts in psychology
university of california Santa Barbara, CA
Professional Development
. Diversity Awareness Certified Trainer
. Insights Certified
. Developmental Dimensions International
. Managing Success Series & Effective Interviewing
. Front Line Leadership Trainer Certified
. DISC Certified
. 360 Certified via Lominger
. Corporate Training Council - International Paper
affiliations
. SOCIETY OF HUMAN RESOURCE MANAGEMENT
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