Human Resources Customer Service

Brandy Boland

OBJECTIVE

To obtain a position with an establishment where I can use my

education, work experience and vital work ethics to assist and support

achieving the missions and goals of the organization

EDUCATION

Kent State University Kent, OH May 2005

BA: Communication Studies - Minor: Business

Human Resources Law Workshop March 2007

Human Resources Assistant Workshop October 2008

COMPUTER SKILLS

Proficient in Microsoft Office Suite including: Word, Excel,

PowerPoint, and Publisher

Type 54 words per minute

WORK EXPERIENCE

Human Resources Assistant, Rotek Incorporated, Aurora, Ohio

(September 2008 - May 2009)

. Managed and expedited hiring process for both hourly and salary

new hires. Duties included: job fairs, resume screening and

selection, scheduled interviews for managers, initial interview

with all applicants, managed new hire testing, background

screening, verification of educational and professional

background, scheduled drug screen, and administered new hire

orientations.

. Weekly, monthly, quarterly and yearly reporting including, but

not limited to: weekly hourly payroll using ADP system, weekly

supervisor report, monthly hourly and salary attendance reports,

monthly hourly pay increases, monthly headcount report,

quarterly hourly overtime hours worked report, yearly applicant

flow log, yearly EEOC/Affirmative Action reporting, yearly OSHA

summary of workplace injuries.

. Maintained OSHA Log and communicated with Corvel, BWC, and

injured employee, monitored hourly training and qualification

schedule, updated job descriptions, monitored safety shoe and

jacket allowances, maintained employee database, FMLA, and

employee absences and discipline when necessary.

WORK EXPERIENCE cont.

. Screened, maintained employee medical and employment files,

posted all memos and bulletins, created memos and policies for

department as needed

. Safety Committee member and minute writer of committee

. Approved or denied BWC claims working in coordination with the

Safety Manager

. Provided information for unemployment compensation when

necessary

. Managed accuracy of all filing with medical, BWC, and personnel

files

. Worked in accordance with the collective bargaining agreement

. Worked in compliance with all Human Resources standards and laws

Assistant Human Resources Manager, ARAMARK, Cleveland, Ohio

(October 2005 - September 2008)

. Recruited and maintained appropriate employee and Non-profit

volunteer records

. Developed event layout for concessions operations up to 275

employees and verify that staffing needs are met throughout the

building

. Organized and taught training classes for employees and Non-

profit volunteers including Servsafe and TIP's classes.

. Followed procedures for ARAMARK's bargaining agreement at The Q

Arena in regards to disciplining and terminating employees

. Assisted HR Manager in mediation procedures and arbitration

preparation

. Managed up to 400 employees

. Ensured the employees are compliant with the companies goals and

customer service initiatives

. Maintained proper documentation for Human Resources purposes

including but not limited to employee files, BWC files, and

event files

Human Resources Manager, ARAMARK, Cuyahoga Falls, Ohio

(July 2004 - September 2008)

. Recruited employees and maintained employee files

. Implemented employee incentives and monitored attendance policy

. Assisted with payroll on ARAMARK's Time Plus system

. Assisted Controller with Accounts Payable and Accounts

Receivable processing

. Recruited and maintained training support for Non-Profit

volunteer groups

. Facilitated training classes: food handling, alcohol service,

and customer service

. Created monthly newsletter

. Maintained proper documentation for Human Resources purposes

including but not limited to employee files, BWC files, and

event files

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