Customer Service Sales

Maria Ramirez 786-***-****)

**** ** ** ****** abmgnb@r.postjobfree.com

Miami, Fl 33142

Objective: To work in an atmosphere where I can utilize my skills and experiences. My

backround experiences consist of customer service (call center), customer relations,

administrative and sales.

Experience:

2010-Present CarePlus/Humana-Healthcare Support Staffing

Customer Service/Data Entry (Contract Assignments)

Customer Service-Handled a high influx of inbound and outbound calls within a

dynamic call centerenvironment working with such clients as CarePlus/Humana.

Data Entry Clerk-Sorted, coded, entered patient demographics and charges in a timely

manner. Printed reports, worked them, and corrected all errors.

March 2000 - April 2008 Inktel Direct Corporation Miami Lakes, FL

Customer Service/Call Center

Handled a high influx of inbound and outbound calls within a dynamic call

centerenvironment working with such accounts as Bellsouth Sales, St. Jude Research

Hospital, Fort Lauderdale Brochure Center and Stafford Student Loan Programs.

Responded to customer inquiries and requests and resolved Billing and Accounts

Receivables issues effectively and professionally.

• Exercised strong interpersonal communication skills with customers and

department personnel.

• Managed multiple priorities and maintained effective results in a quota driven

workplace.

January 2003 - April 2005 Leo Travel & Tours Miami, FL

Reservations/Tax Consultant (Part time)

Tax Preparer

Immigration Consutlant

Reservations & Tour Packages

January 1997 - February 2000 Conquistador Resort & Casino

Concierge Farjardo

VIP, Wesbed Lounge, Breaskfast Set Up, Child Care,

Customer Service, Concierge

Skills: Reservations • Tax Perparer • Immigration Consultant • Customer Service

Education

Amityville Memorial High School Amityville, NY

Adelphi Business School Bay Shore, NY

Clerical Course

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