Quality Assurance Customer Service
Resume:
Lisa R. Stedman
St. Petersburg, FL 33713
Email: abmdvz@r.postjobfree.com
PROFESSIONAL EXPERIENCE
AquaCal Inc St. Petersburg, FL February 2004 to Present
HR Administrator
•Extensive internal and external contact with hiring managers of all departments to determine
staffing needs.
•Develop job descriptions, place print advertisements, post open positions on external job posting
boards and represent AquaCal at job fairs.
•Network in the business community to promote the company and identify potential candidates.
•Review resumes to determine qualified applicants.
•Pre screen, interview and refer qualified applicants for open positions.
•Arrange out of town lodging for candidates and coordinate the interview itinerary.
•Conduct telephone reference checks.
•Administer, review and discuss results of behavioral assessments.
•Process online background checks.
•Present and negotiate employment offers and type offer letters.
•Culminate new hire paperwork and conduct new hire orientation.
•Enter all new hires, payroll changes, vacation/personal time into the ADP Payroll System
•Process payroll, distribute checks and print out all pertinent reports.
•Answer all benefit questions regarding differences in the health, dental and 401K plans.
•Coordinate open enrollment for benefits.
•Process workers compensation claims.
•Coordinate all performance reviews.
•Set up and attend unemployment hearings.
•Develop and implement revised or new policies and procedures.
•Administer, resolve, and document employee relation issues.
•Ensure compliance with federal and state regulations relating to HR.
Gevity HR (Formally Staff Leasing) Bradenton, Florida July 2001 to January
2004
Corporate Recruiter
•Extensive internal and external contact with hiring managers of all departments.
•Provide qualified candidates for exempt and non exempt positions by developing and managing
recruitment strategies.
•Meet frequently with Managers to develop departmental specific recruiting plans.
•Research and analyze alternative recruiting sources.
•Pre screen, interview, and refer applicants for open positions throughout the company.
•Administer and review results of personality profiles of qualified applicants.
•Schedule and coordinate interviews with hiring managers and his/her team members as
required.
•Arrange travel and lodging for out of town candidates.
•Correspond with job applicants to notify them of opportunities.
•Coordinate the internal candidate job posting process.
•Present and negotiate employment offers.
•Develop formal offer letters and forward to hiring managers for final approval.
•Directs and manages drug screens, background checks and pre employment testing.
•Conduct new hire orientations.
•Collect and complete new hire paperwork to ensure timely submittal to payroll.
•Consult with internal employees regarding advancement opportunities.
•Process internal and external job posting requests.
•Develop and revise job descriptions for positions as necessary.
•Write and place print advertisements.
•Interface with hiring managers to provide assistance and guidance when making hiring
decisions.
•Compile and maintain recruiting records and reports.
•Represent the Company at community job fairs.
•Verify accuracy of current job postings on the Internet.
•Network in the business community to promote Gevity HR and identify quality recruits.
•Develop and maintain relationships with placement offices of colleges, universities and technical
schools to generate qualified applicants.
•Develop and maintain recruiting materials.
•Direct efforts of employment agencies and search firms including negotiating and controlling
employment related fees.
•Post open positions on external job posting boards.
•Recruit and phone screen potential candidates for positions located at Gevity HR’s forty one
branch locations throughout the United States.
Kforce Professional Staffing Services Tampa, Florida. January 1997 to June
2001
Senior Staffing Consultant (Finance and Accounting Division), July 2000 June 2001 and
January 1997 December 1999
•Identified, qualified, and interviewed potential candidates for positions in the Accounting and
Finance industry.
•Negotiated fees for professional services rendered.
•Performed background and reference checks on potential candidates.
•Consistently met key performance goals set by management.
•Billed over $1,000,000 for professional services rendered.
Senior Quality Assurance Analyst, January 2000 July 2000
•Organized Peoplesoft 7.5 training sessions for customer service representatives.
•Assisted in quality assurance planning by performing extensive analysis of company business
processes and identifying key benchmarks for future evaluation and analysis.
•Performed research within the collections department to identify areas for improvement.
•Performed research on sales transactions to enhance the revenue recognition process.
•Reviewed the accounts receivable process and formulated recommendations for improvements.
Kimmins Contracting Corporation. Tampa, Florida. May 1996 to December
1996
Job Cost Accountant
•Analyzed selected jobs to ensure that budgets were not exceeded.
•Investigated jobs not meeting budgetary goals.
•Produced weekly job cost reports for management review.
EDUCATION
The University of Tampa. Tampa, Florida. May 1996
Masters of Business Administration
The University of Tampa. Tampa, Florida. May 1994
Bachelor of Science in Accounting
Cum Laude Graduate
TECHNICAL SKILLS
Extensive knowledge of Microsoft Office Products: Word, Excel, PowerPoint. Knowledge and use
of ADP Payroll.
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