Customer Service Account Executive
Resume:
Thomas A. Turner
* *** ********** *****, ******* Springs, SC 29316
* *****: abmdjq@r.postjobfree.com
* ******** ******** ************
* *** **** ****** ******* Executive, Brokerage Consulting and Marketing
Dynamic career in building and leading successful employee benefit
programs. Expert strategist, analyst, planner, team leader, negotiator and
business professional.
* Unique skill set with accomplished experience in the areas of Employee
Benefits Brokerage marketing and service as well as Self Funded Plan
Administration (TPA) marketing and service with high profile clients.
This experience brings valuable insight and understanding to employee
benefit programs.
* Strong executive presence with outstanding communication and negotiation
skills. Demonstrated exemplary rapport development within all levels of
an organization. Advanced account management and leadership competencies
with particular expertise in performance improvement, administration,
compliance and long-term planning.
* Excels in the strategic planning, analytical competencies, research and
development. Proven abilities with customized and integrated program
development including overall program designs, wellness programs, up
selling and operational integration.
Experience and Accomplishments
Susan E. Crocker, Inc., Greenville, SC
08/2009- 06/2010
Employee Benefits Consultant/Producer
> Successful negotiation of overall programs including Medical/Dental,
Group/Voluntary Life and Disability.
> Advise clients in the areas of benefit plan compliance, employee
communications and payor negotiations.
> Detailed analyses of utilization patterns, claim data and client
demographics to formulate precise planning.
> Develop and implement marketing and service strategies within
budgetary limitations.
KHS, A Humana Company, Greenville, SC
10/2004 - 08/2009
Account Executive/Marketing (Office Closed)
Core responsibilities are focused in the retention of existing clients,
broadening of service offerings and the acquisition of new employer
groups as customers.
> Account Executive of a dedicated block of high profile clients
achieving single digit renewals.
> Financial, utilization trend and plan design analyses on self-funded
large complex clients.
> Educate clients about emerging changes in Human Resource compliance,
federal and state legislation.
> Key team member for proposal responses, new business presentations and
program implementations.
> Negotiate renewals, stop loss contracts, marketing proposals, over all
plan designs and program initiatives.
Health Cost Solutions, Hendersonville, TN
03/2003 - 12/2003
Account Manager
Responsible for client servicing, up selling products and placing
fiscally responsible benefit programs to meet the varied client needs
with health, wellness, stop loss, pharmacy, life, executive and voluntary
plans.
> Pivotal role in client service, plan design and contract negotiations.
> Act as liaison between the client and carrier markets in multiple
product lines to design appropriate programs.
> Develop and facilitate enrollment programs for all benefit lines;
Group and Voluntary.
> Represent client concerns to carriers and develop resolutions to plan
or contract disputes.
Thomas A. Turner
1 R sum ? Page 2
Key Benefit Administrators, Fort Mill, SC
03/1997 - 03/2003
Account Representative
Responsible for day to day client service. Group size ranged from 200 to
2500 lives. Maintained excellent client relationships. Resolved problems
and concerns quickly.
> Develop proactive action plans to meet customer specific needs and
strategies to strengthen client relationships
> Assist with scheduling, preparing materials, and conducting client
open enrollment meetings and health fairs.
> Worked with attorneys in interpreting new compliance legislation and
ERISA questions.
> Support Account Executives with Client Installations, Account
Maintenance, and Client Renewals.
> Lead Operations Readiness Meetings for New Client Implementations.
> Conduct audits of new cases and renewal acceptance.
Claims Service Leader
Claims Supervisor. Maintained excellent client relationships. Resolved
problems and concerns quickly.
> Leadership of a claim production team to make sure goals are met and
claims processed in accordance with client summary plan descriptions.
> Liaison between TPA and human resources of client companies in
resolving claim and eligibility issues.
> Identify and document efficiencies in procedures within the team.
Communicate improvements to other teams.
> Coach and counsel team members on production and quality goals.
Mutual of Omaha, Charlotte, NC
11/1991 -
03/1997
Claims Analyst
Develop claim examiners while on a learning curve. Perform unit claim
review, provide additional training beyond what is given in the
classroom sessions and work with the trainee's supervisor to ensure the
trainee is able to perform at the required quality and production levels.
Customer Service Representative
Call center associate.
1
2 Educational Background
1 Union University, Jackson, TN 1987
2 Bachelor of Science - Major: Computer Science; Minor: Business
Administration
3
Advanced skills in Microsoft suite of programs and email programs.
3
Professional License
Life, Accident & Health - current
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