Customer Service Marketing
Resume:
Bryan Baucom
**** ******** *****, ******, ** ****3
abmdj9@r.postjobfree.com
Summary I have hands on experience with linear programming, data-flow
diagramming, SAP, PeopleSoft, and various database and
software packages.
I have a strong financial background and have on the job
experience in auditing. I have recently completed coursework
through my MBA focusing on Economics, Financial Analysis,
Quantitative Analysis, and Market Analysis.
I am an advanced MS Excel and MS Access user. This past year
I created a MS Excel based work flow template that MetLife
now requires to be used daily by our Field Staff nationwide.
I have a marketing and insurance background combined with
strong customer service experience.
Education Masters of Business Administration 2010
Oklahoma City University, Oklahoma City, OK
3.75/4.0 G.P.A.
B.B.A. Information and Operations Management 2006
University of Central Oklahoma, Edmond, OK
Concentration in Management Information Systems
B.B.A. Marketing 2006
University of Central Oklahoma, Edmond, OK
Career History & Accomplishments
Field Representative, MetLife Auto and Home Insurance 2008 -
Present
One of two primary contacts in Oklahoma for property
and casualty claims.
Work independently and with outside vendors to
negotiate and settle property and casualty claims for
the company within financial and time parameters.
Complete audits of outside vendors under contract
with MetLife, total loss negotiations, and vehicle
damage inspections.
Created Excel based work template that helped
streamline work flow processes and eliminate
mathematical errors that is used by all of our Field
Staff nationwide.
Serve as liaison between our Oklahoma agents and the
regional claim office.
Inside/Outside Claims Adjuster, AIG, American 2006
International Group
Settled and/or denied claims made against the
company.
Conducted coverage and policy investigations, took
recorded statements, did scene investigations,
completed auto damage appraisals, and settled bodily
injury claims.
While I was at AIG I scored perfect on all of our
financial and leakage audits.
High-Speed Customer Care Consultant, AOL Time-Warner 2004
Handled technical and customer support issues for
members
Bundled and unbundled high speed DSL and Cable
internet packages
Helped with retention of member accounts
Memberships & Affiliations
Member of Local Non-Profit Finance Team, 2010
Volunteer Income Tax Assistance Preparer for United Way, 2010
Oklahoma Public Notary
Legal Principles Claims Specialist, LPCS
I-Car Gold Class Professional
Marketing Consultant for Tulsa Ballet in Oklahoma City, 2008 - 2010
Marketing Consultant for Goodwill of Oklahoma City, 2009
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