Customer Service Technician
Resume:
Ramon A. Singletary
Woodbridge, VA. 22192
Telephone: 703-***-****
Cell Phone: 571-***-****
E-mail: abmdhf@r.postjobfree.com
Objective:
Seeking the opportunity to make a valuable contribution to
an organization or company and to obtain a challenging
opportunity to increase my knowledge and skills in the
telecommunications field.
Experience:
12/09 - Present Insight Global Inc. Vienna, VA.
Telecommunications Specialist
Contracted to ASC Inc.
NGA Fort Belvoir NCE Project
Performed fiber optics installation and termination using Comscope
equipment
Performed station to zone box cabling
Performed voice and data jack installation using 568a/b
Responsible for installing and terminating Ancillary Cat 6 and fiber
Testing fiber and cat 6 using Fluke equipment
Performed closet build outs Infrastructure engineering, blueprint reading
12/08 - 12/09 Powersolv Inc. Reston, VA
Telecommunications Specialist
Contracted to Boling Air Force Base
Performed cable pulling and termination of Cat 3, 5 and 6 plenum and non-
plenum cable
Performed fiber optics installation and termination
Performed station cable and phone installation.
Performed voice and data jack installation using 568a/b
Performed 25, 50 and 100 pair punch down on 66/110 blocks.
Performed moves, adds and changes.
Extended dial tone from De-marc to stations
Assemble and disassemble equipment and test wiring to locate and repair
problems
LAN testing using Fluke equipment and LAN CAT
Infrastructure engineering, blueprint reading
08/08 - 12/08 Spencer Technologies Northborough, MA.
Data Communications Technician
Review work orders to move, add, change, install, repair, or remove data
communications equipment, such as cables, wires, POS, CCTV, phone systems,
computer terminals, stereo systems, VCR's, people counters and wireless RF
units
Read technical manuals to learn correct settings for specialized equipment
Measures, cuts, splices and installs wires and cables
Assemble and disassemble equipment and test wiring to locate and repair
problems
Modifies equipment according to users' request
Test communication lines to ensure specifications are met
Configurations of equipment
Demonstrates use of equipment to end users
Plans layout and installation of data communications equipment
Other duties as assigned
12/05 - 08/08 Cable Tech Inc. Grimes, Iowa
Telecom Network Technician, Installer, Troubleshooter/ Regional Manager
Travel from state to state installing new voice and data systems
in airports for the Transportation Security Administration (TSA), also
installation and trouble shooting for US Customs, The Federal Reserve Bank,
Veterans' Affairs, NASA, DOJ, and other Govt. agencies.
Extending of POTS lines, T-1s and ISDN lines to network customers' desired
locations
Station and patch panel termination
Cisco equipment installation and configuration
Fiber Termination and Testing
Performed station cable and phone installation.
Performed voice and data jack installation using 568a/b
Performed 25, 50 and 100 pair punch down on 66/110 blocks.
Performed moves, adds and changes.
Extended dial tone from De-marc to stations
Assemble and disassemble equipment and test wiring to locate and repair
problems
06/05 - 11/05 Vargas and Associates Dulles, VA (Temp Position)
Telecom Specialist
Performed adds, moves and changes
Nortel PBX programming using Options 11 and 81
LAN connections using Cisco routers
Performed computer hardware and software maintenance
Voicemail box maintenance using Call Pilot
Some computer configuration
LAN testing using Fluke equipment and LAN CAT
Other duties assigned
11/04 - 06/05 Henkels and McCoy Cabling and Network Solutions Lorton,
VA
Telecom Tech
Performed cable pulling and termination of Cat 3, 5 and 6 plenum and non-
plenum cable
Performed some fiber optics installation and termination
Performed station cable and phone installation.
Performed voice and data jack installation using 568a/b
Performed 25, 50 and 100 pair punch down on 66/110 blocks.
Performed moves, adds and changes.
Extended dial tone from De-marc to stations
03/03 - 09/04 Self-employed, working as a contractor for
The Phoinix Group of Tampa, Florida and Business Data
Systems of Tallmage, Ohio, troubleshooting and repairing
POS systems with Digital Dining Software and Hardware.
My duties were to go to different restaurants in the
Washington D.C. area to troubleshoot issues they were having with their
P.O.S systems.
Performed hardware and software changes.
Worked with a technician on the phone from
BDS in Tallmage, Ohio when it came to software.
07/99 -03/03 Discovery Communications, Inc. Bethesda, MD
Telecommunication Specialist
Performed system adds, moves and changes for 4 corporate
locations using ECI Tadiran PBX and Pulse point Voicemail systems.
Performed pre-terminated fiber installs
Performed system installations and
maintenance activities in a complex network environment.
Monitored trouble tickets assignments and informed clients,
organization and service owners on the
status of trouble tickets using Remedy Action Request.
Prioritized and performed station trouble/repair events.
Coordinated with Administration and
Facilities/Infrastructure in the completion of large departmental moves.
Performed scheduled system maintenance.
Coordinated and set-up Tele-Video Conferencing for groups using Tanberg
5000 equipment.
Performed other duties as assigned with strong emphasis on
customer service with a high level of end-user interaction.
03/99 - 07/99 Communications Engineering College Park, MD
Telecommunication Cable Engineer
Performed ISDN installations and site surveys.
Performed moves, adds and changes.
Performed line verifications for extensions not in use to be disconnected.
Assigned by contract to the National Institute of Health - Bethesda, MD
09/98 - 03/99 Net 100 Chantilly, VA
Telecommunication Technician
Performed cable pulling and termination of Cat-3/5 cable
Performed station cable and phone installation.
Performed voice and data jack installation using 568a/b
Performed 25, 50 and 100 pair punch down on 66/110 blocks.
Performed moves, adds and changes.
Extended dial tone from De-Marc to stations
Worked with copper wire
Assigned by contract to - International Monetary Fund
09/96 - 08/98 Jones Communications /Comcast Alexandria, VA
Service/Maintenance Technician
Performed cable, phone and cable modem installations.
Made home service calls to customers in the City of Alexandria.
Performed site surveys.
Extended dial tone from De-marc to apartment units or structures.
Splicing
Performed service calls for outages in City of Alexandria.
Performed outside plant system maintenance and service when required.
Education
CBT Direct
1982-1984 Montgomery College Takoma Park, Md
ECI Tadiran Advance Training Certification (05/2002)
ECI Tadiran PBX Switching Certification (11/1999)
Pre-Hospital Consortium for National
Paramedic Certification - George Washington University (02/84 - 06/84)
Special Skills
ECI Tadiran PBX, Rolm PBX, Nortel Phone System Options 11 and 81, Pulse
Point Voice-Mail, Call Pilot Voice-Mail, Tanberg 5000 VTC,
Microsoft Word, Excel, Microsoft Operating Systems and
Office, PC troubleshooting, Lotus Notes, Remedy Action
Request, ProCom, Telnet, Knowledge of cable color codes,
Splicing, Familiar with the use of testing equipment. A+ hardware and
software installation. Infrastructure design, installation and maintenance
Able to read blueprints Installation and configuration of routers, switches
and UPSs.
ANTIA/EIA 568-A, 569-A, 570-A,606, 607, BICSI TDMM, LAN, Caddy, Cisco,
Erico, Hilti, Leviton
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