Technician Software
Resume:
Howell, M I *****
abmc5n@r.postjobfree.com
Richard Goodlaski
Targeting Entry-Level Information Technology Position
Upcoming Michigan State University graduate offering a strong academic background in IT
combined with excellent experience in computer hardware and software service.
Recognized for technical t roubleshooting skills used to quickly resolve challenging technical issues.
Quickly learn and master new technology; highly successful in both team and self-directed settings;
and proficient in a range of computer systems, tools and testing methodology.
Special interests in mobile technology, audio technology, virtualization, social networking/media,
and exploring opportunities which allow for services to run regardless of which operating system is
i nstalled.
Education
Michigan State University – East Lansing, MI, Degree expected 8/19
B.S. Degree in Media Communications and Technology
• Concentration in Information and Communication Technology
• Cognate in the College of Social Sciences
Concurrent Employment with College Studies:
Lead Student Helpdesk Support Technician (2007 to Present): Provide end-
user tech support for computer hardware, software and networking needs. Duties
i nclude phone support, diagnosis and t roubleshooting of computer and network
hardware and software in a Novell-Netware, and Windows 2000/XP environment along
w ith end-user t raining and the setup of new computers.
Technology Summary
• Computer network, hardware, and software design, implementation and support on Windows
2000, XP, Vista, 7, Linux, Novell, and Mac OS.
• Microsoft Windows servers, Active Directory, GroupWise, and Novell ZENworks (desktop/laptop
i maging and group policies, software management).
• Image and graphics support as well and audio/visual technologies and production.
• Researching and implementing technology along with ordering new equipment and software.
IT Experience
College of Veterinary Medicine – East Lansing, M I
Lead Helpdesk Support Technician, (2007 - Present) Handled technical
t roubleshooting within a hospital and teaching environment, including system crashes, slow-downs and
data recoveries. Engaged and tracked priority issues, with responsibility for the timely documentation,
escalation, resolution and closure of t rouble tickets. Also main contact for Food Safety and Plant Biology
buildings in assisting with support, network administration and purchase orders.
Flagstar Bank Headquarters – T roy, M I
I nformation Technology I n te rn, (2006 Summer)
Harley-Davidson – B righton and Ann Arbor, M I
Computer Technician/Support, (2005 Summer)
Our Place to Yours – B righton, M I
Computer Technician/Support, (2000 – Present)
Self-Employed (1999 – Present)
Home based support for users contacted though friends, family and employers.
Available for Relocation & Travel
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