Erica Marie Kallioinen
*** ***** *** ****** ********* #2
Ishpeming, MI 49861
********@*****.***
EDUCATION
**/****-******* ********** ** Phoenix Online
• Associates Degree Human Resources Management
• GPA 3.7
9/2001 - 5/2002 McCutcheon High School, Lafayette, IN
High School or equivalent
Graduated with a Core 40
GPA 3.7
EMPLOYMENT EXPERIENCE
PIZZA HUT
12/2008-Present
Waitress
COMMUNITY LIVING SUPERVISOR
4/2007 - 8/2008 Wabash Center, Lafayette, IN
Assisted clients with helping themselves do as much as they possibly could by themselves. This
included, but was not limited to: financial planning, using checkbooks, paying bills, and buying
necessary items. I helped with medical care including giving them their correct medicine,
breathing treatments, vision issues and dental hygiene. I helped my clients with their grocery
shopping, daily tasks, goals and chores. Documentation was crucial to my job, that way I would
have a paper trail of everything that took place during my shift.
SALES ASSOCIATE/TEAM LEAD/CASHIER
11/2003 - 4/2007 Wal-mart, Lafayette, Indiana
Being a team lead supervisor I had interaction with a wide variety of individuals including
employees and irate customers. Every day was a new experience. I worked at the customer
service desk helping customers be satisfied. I also stocked shelves, printed prices and labels. I
would checkout customers at the cash register, my items per hour was number 2 in the store. I
was also team lead for our zone crew, I was in charge of 5-10 associates and we were in charge
of making the store meet or exceed goals.
TELEMARKETER
8/2002 - 10/2003 Teleservices Direct, Lafayette, IN
I worked in aggressive outbound telemarketing sales. I worked with several different programs
selling DIRECTV upgrades to current customers and also calling students and having them sign
up for credit cards. I always exceeded the company goal.
REFERENCES
Available upon request.