Medical Assistant Customer Service

Amanda Robinson

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*** ******* **. 989-***-****

Standish, Michigan 48658 *************@*******.***

Profile:

Highly capable health care professional with strong background in diverse heath care environment. Self

starter with excellent communications, negotiation, and persuasion skills.

Ÿ Fact based decision maker, ability to interact effectively at all levels.

Ÿ Highly adept at problem solving, leadership and interpersonal skills.

Ÿ Functional experience in operations, procurement, logistics, finance, HR, and corporate.

Core Competencies:

Marketing Representative Marketing/Promotions Sales Associate

Office Manager Certified Medical Assistant Insurance

Customer Service Marketing Agreements/Scheduling Persuasive Communication

Professional Experience:

CareSource Management group

Provider Relations Representative 2008-2009

Responsible for coordinating the entire contracting process, including prospecting, negotiation,

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and credentialing, and orientation for all potential providers.

Installed and trained providers to implementation of managed care system.

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Increased sales with effective relationship and management skills.

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Bay Valley Internal Medicine

Office Manager/ Certified Medical Assistant 2007-2008

Planned and organized daily activities of the business office.

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Conducted interview for potential hires.

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Evaluated staff performance to ensure performance standards were met.

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Primary Care, P.C.

Certified Medical Assistant 2000-2007

Providing excellent care while assisting in the delivery of a Varity of medical procedures.

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Provided patient education with regards to office policies to ensure quality care management.

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Administration support including scheduling, processing mail and insurance claims.

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Education:

Davenport University - BBA, Business Administration Minor, Health Service Administration

Ross Medical - Certified Medical Assistant

Professional Memberships:

St. Mary’s of Michigan, Saginaw. Six months Intern, Health Services Administration

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