Customer Service Sales

Casandra Fruscione

*** **** *** ***. * . Rochester, NY 14607 . 585-***-**** .

abm8ou@r.postjobfree.com

Education

State University of New York College at Brockport May 2007

Bachelor of Science in Marketing, AACSB

Marketing Experience

Camp Bow Wow Henrietta October 2008 - Present

Marketing Director / Manager Rochester, NY

. Create, manage and promote through the franchise website and use of

many social media networks.

. Engage local businesses and build relationships to help promote the

company

. Create and design flyers, coupons, gift certificates, and other

promotional material to distribute

. Plan and manage different events for the company

. Manage and run Camp, including opening and closing, checking in and

out customers, selling merchandise and packages, managing employees,

customer service, etc

CBS Radio - WZNE 94.1FM, WCMF 96.5FM, WPXY 97.9FM

January 2007 - September 2009

Promotions Assistant/Sales Model

Rochester, NY

. Manage live promotions throughout region

. Supervised promotional team during sponsored events

. Promote specific brands and products along with the station at local

venues

. Entice customers to get involved at the promotions

. Edit website, develop online survey for listeners, and research

current industry news

. Enter new contacts and additional data into Backstage Access software

for promotional purposes

Grainger Industrial Supply July 2007 - August 2008

Customer Service Associate Rochester, NY

. Assist customers by identifying their needs and recommending the

correct products

. Promote items of the month, warranties, and other various products to

reach quarterly goals

. Use of the SAP computer program system to take orders, perform

returns/exchanges and various tasks

. Create and arrange showroom displays

Rochester Americans Fall 2006

Ticket Sales and Service Internship Rochester, NY

. Assist with ticketing sales for a venue with 10,500 seats (i.e.

targeted mailings)

. Provide customer service before and during game intermissions at guest

services booth

. Participated on the "Fun Team" running promotions and game day events

Batavia Muckdogs Summer 2006

Promotions Internship Batavia, NY

. Managed seven promotional contests and activities for each home game

. Directed 50/50 sales promotion for Hillside Children's Charity

. Raised approximately $1,500 dollars for Hillside Children's Charity

The Bonton

September 2002 - August 2006

Sales Associate

Lockport, NY

. Set up promotions and sales for six departments, including scanning,

pricing, and labeling all items

. Organize the floor structure according to a merchandise plan

. Handled receiving and pricing of products and also restocked

merchandise

. Assist customers in areas of purchasing, returns, and exchanges, and

enforced store policies.

Skills and attributes

Proven management and leadership skills, Ability to develop, initiate,

and coordinate public events,

Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and

Adobe Photoshop,

Exceptional written, interpersonal, and verbal communication skills,

Organized, Creative, Proven ability to multi-task

Contact this candidate