Customer Service Manager

Jeannette Liguori

*** ******** ********* ********* **, 11767

C: 631-***-**** E-mail: abm81q@r.postjobfree.com

Objective:

Seeking a position within an organization where I can utilize my

recruitment and relationship building skills while taking on additional

responsibilities and transitioning into a corporate Human Resources role

where I can positively impact the business

Qualification Summary:

. Highly skilled executive level recruitment professional with staffing

industry experience well versed in all aspects of the recruitment

process

. Excellent interpersonal, relationship building and communication

skills with a proven ability to work with and train diverse groups of

people

. Skilled at networking, multi-tasking and prioritizing large workloads

. Adaptable team player that is extremely focused, organized, detail

oriented and results driven

. Ability to deal cross functionally and across multiple levels within

an organization from entry level through "C Level" executives

Employment History:

Lloyd Staffing Melville, NY

Recruiter October 1999- Present

. Appointed to manage all recruitment activities for one of the largest

revenue producing divisions.

. Oversee and manage multiple high priority projects at once while

delivering a continuous flow of qualified active and passive job

seekers through cold calling, referrals, direct recruitment from the

competition, internet searching, online advertisements, database

search and networking

. Meet with Staffing Consultants on a daily basis to prioritize and

discuss critical recruitment needs/ challenges

. Utilize exceptional pre-screening, phone and in person interviewing

skills to identify top talent and recommend applicants for further

consideration

. Coordinate in person interviews with hiring officials, sales managers

and HR

. Participate in and help coordinate job fairs and open house

recruitment events

. Manage all online advertisements and corporate website posting for my

division

. Train existing staff, new hires and franchise owners on traditional

recruitment methods and internet recruitment techniques

. Evaluate and recommend new resources and test-drive new recruitment

tools

. Utilize various internet job boards and networking sites (Monster,

Careerbuilder, The Ladders, JobFox, Salesgravy, Hotjobs, Execunet,

Netshare, Craigslist Linked In, Zoominfo, Hoovers, Cardbrowser and

various other sites) to secure qualified applicants

. Maintain candidate and client marketing database and execute all e-

mail blasts and mass marketing campaigns for the division to reactive

old candidates/clients and generate referrals

Kids R Us Lake Grove, NY

Early Morning Manager/ Keyholder May 1993-January

2000

. Oversee daily operations of a 6M retail store and its employees

. Conduct daily meetings, prioritize workloads, delegate assignments and

follow up to ensure accurate and timely completion

. Communicate with upper management on progress and effectiveness of

store operations and employees

. Generate suggestions to expand sales and improve customer satisfaction

. Conduct orientation and storewide training for new and current

employees

. Process previous days media including some bookkeeping and data entry

. Other positions held include: Customer Service Manager, Front Office

Coordinator, Sales Associate, Merchandiser

Developmental Disabilities Institute Smithtown, NY

Instructor and Direct Care Aide May1997-

May1998

. Assisted with behavior modification and independent living programs

. Utilized Applied Behavior Modification Analysis Principles to

implement programs for developmentally disabled and autistic

adolescents ages 13-20

. Collected data and produced reports on daily progress of students

Education

State University of New York at Stony Brook Stony Brook,

NY

BA Degree, Psychology May 1998

Adelphi University Garden City, NY

(High School College Credits) 1993-1994

Academic Honors

Psi Chi (The National Honor Society for Psychology)

1997

Dean's List of Scholastic Excellence 1996-1998

Volunteer Work

Team Captain for Liver Life Walk for the American Liver Foundation

2010

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