Manager Management

Billy Harrison

**** ********** *****, *******, ** 30075

h: 678-***-**** c: 404-***-**** e: abm62f@r.postjobfree.com

Summary of Qualifications

Customer-focused, detail-oriented product manager with 15+ years

professional experience, including mass-market games, entertainment

software, Internet tools, consumer web sites, and marketing. Passionate

team leader with the ability to manage numerous ongoing projects, as well

as improve the user experience by creating products that are innovative,

effective, and easy-to-use.

Core Competencies

Strategic Planning & Innovation Requirements Writing Agile

Development

Market Research & Analysis Usability Testing Budget

Management

Project Management Account Management Interface

Architecture

Experience

Senior Manager of Products, Knology June 2009 - current Atlanta, GA

. Responsible for all data products and vendor management for residential

and business markets for mid-sized cable company, including email

platform, client security, web portal, backup/file sharing, virtual

desktop, web hosting and more.

. Manage all aspects of product launches from negotiation, contracts,

project management, requirements, call center support and training,

vendor management, multiple channels of marketing, billing and

invoicing.

. Launched new email platform, backup/file sharing application and two

web video channels in first 2 quarters.

Director of Product Management, Modosports. LLC Feb 2008 - June 2009

Atlanta, GA

. Responsible for the entire design and project lifecycle for kids

virtual world (MMO) including all research, requirements writing,

product and creative resource hiring and management, product lifecycle

processes, budget, and schedule management.

. Researched and designed registration process, world spaces, elaborate

rewards system, economy, inventory, personal space, chat system,

message system, friends list, blocking/moderation, micro transactions,

billing system, and all other functions for the Flash virtual world and

web site.

. Managed the project cycle for creative team, internal and external game

developers, quality assurance and copywriters, while supporting agile

process development team.

. Hired and managed six national game developers and various artists to

develop eighteen in-depth sports-themed flash games, and successfully

oversaw budget and schedule.

. Reported directly to COO and primary investor and held regular meetings

to brainstorm business plan and overall company direction.

Senior Product Manager, Kaneva, LLC 2006 - 2008 Atlanta, GA

. Designed and managed social network website and virtual world

application, including home page, new member registration process,

media content pages, system emails, member portal, initial game

tutorial, and more.

. Conceptualized, designed, and managed ideas that directly resulted in

triple the signups and double the number of application downloads

indefinitely, thus vastly increasing overall revenue.

. Managed multiple large-scale usability tests that caused drastic

company direction shifts towards ease-of-use for the mass market.

. Reported directly to COO and company owner and held daily updates and

product status meetings.

Senior Software Product Manager, EarthLink, Inc 2001 - 2006

Atlanta, GA

. Researched, designed, and managed popular web sites and consumer

Internet software products for 5 million user base, that greatly

enhanced the customer-experience, minimized overall churn and reduced

call volume, including TotalAccess 2005, Spam/Scam/Spyware Blockers,

Easy Switch (customer acquisition), New Account Registration process,

Browser Plug ins, Toolbars and more.

. Developed easy-to-use, stable products, from extensive market research,

strategy and competitive evaluations

. Presented various software and marketing ideas to executive management

for buyoff of 5 million budget via presentations, business cases and

financial analysis.

. Managed software implementations for large corporations, including

Sprint, Bank of America, Equifax and more.

. Chosen as top 10 most enthusiastic and knowledgeable employees for

national television commercial campaign.

Senior Producer, Knowledge Kids Network (Leap Frog Toys) 2000 - 2001

Los Angeles, CA

. Successfully launched and managed cutting-edge online children's

reading tool, numerous educational shockwave games, user registration

and COPPA compliance processes for kidsedge.com, by directing a team of

web developers, software engineers, artists and technical writers.

. Created various web tools and pages on site, including animations,

content and customer feedback.

. Conferred with marketing, e-commerce, teachers, third party partners

and other internal and external corporate web sites to ensure

consistency and cooperation with all groups within the corporation.

Producer, Knowledge Adventure (Vivendi-Universal Corp.) 1997-2000 Los

Angeles, CA

. Conceptualized and released over 20 Mac & Win children's educational

software titles in the Math & Reading Blaster, Fisher-Price, Mattel,

Jump Start and other Knowledge Adventure lines, that resulted in

millions of sales.

. Directed teams of artists, software engineers and audio/video talent to

create many of the best-selling learning-based edutainment titles in

the industry.

. Wrote, researched and designed game environments, content & scripts,

and used own voice for various voiceovers and songs.

Software Specialist, Penton Overseas, Inc. 1994-1997 San Diego, CA

. Created graphics and managed numerous children's foreign language CD-

ROMs for students grades K - 3: Lyric Language, Picture It &

VocabuLearn product lines in multiple languages.

. Managed voice talent, artists, usability tests, and marketing plans

from concept to production and also self managed tech support

department for more than 30 CD-ROM and diskette titles for Windows and

Mac.

Professional Bicycle Racer/Instructor, Harrison Racing 1985-1994 San

Diego, CA

. World-class BMX and Mountain Bike professional that has earned many

world titles and was featured on international magazine covers.

. Owner of racing instruction company that instructed adults and children

of all ages throughout the world.

. Ten-year long history of winning and successful instruction to

thousands of children.

Education

California State San Marcos, B.A. Educational Technology 1993 San

Diego, CA

Human Development: Child Psychology/Sociology major with minor in Computer

Multimedia Design. Included teaching certificate and associated class work.

Managed school computer lab for two years, including class instruction.

Chapman College, Multimedia Design Certificate 1994 San Diego, CA

Six month training class in multimedia design, including Macromedia

Director, Adobe Photoshop, Quark, Freehand, and various Sound Editing &

Movie Applications.

Computer and Sales Seminars: Product Requirements Writing, Project/Time

Management, Management Techniques, Software Sales Techniques, Media

Communication Training, Presentation Design, Toastmasters CTM

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