Customer Service Marketing

JENNIFER WARNER

**** ******* ****

Blossvale, NY 13308

315-***-**** (home)

315-***-**** (cell)

Qualifications

. Extensive experience in planning, implementing and evaluating marketing

projects

. Possess excellent organizational and time/project management skills

. Creative, highly flexible and strongly motivated individual

Experience

Nice N Easy Grocery Shoppes, Canastota, NY

Assistant Director of Marketing, January 2009-February 2010

. Created and implemented all marketing materials for promotional items and

new product introductions for 80 convenient store locations.

. Responsible for marketing budget that included POS signs and direct

mailers.

. Managed the procurement of the general merchandise category for 37

corporate store locations.

. Raised the gross profit margin for the general merchandise category by

10%.

. Reorganized the sign/printer supplier lowering the cost to the company by

20%.

. Coordinated the communication between corporate and franchise locations

with promotions and new product marketing plan.

Oneida Indian Nation, Oneida, NY

Assistant Marketing Manager (Category Management), October 2003-2008

. Managed the procurement of new products for retail stores, including

beverage, grocery, health and beauty, snacks, food service, auto and

general merchandise.

. Coordinated merchandising and product placement with vendors and store

staff in 13 convenient stores and three seasonal retail shops.

. Created and implemented all promotional activities with major vendors on

new product introductions and installations consistent with retail group

goals and objectives.

. Coordinated marketing initiatives and media advertising placement

programs with internal and external sources.

. Consistently provided necessary information for the production and

implementation of promotional materials for all aspects of the retail

group, including signs, newspaper and radio advertisements, billboard

buying, flyers, direct mail promotions and website information.

. Direct responsibility for gross margins for vendor products, as well as

monitoring the promotional and advertising line items in the department

budget.

. Coordinated community relations efforts for the retail department,

including donations, community outreach and volunteering for non-profit

organizations.

Events, Logistics and Protocol Coordinator, October 2001-2003

. Coordinated with internal departments and outside vendors to plan,

implement and manage projects/events.

. Worked cooperatively with committees to ensure the smooth operation of

events.

. Represented the Nation at community shows and events.

. Assisted Nation government representatives with programs relating to

community outreach projects.

. Managed event related budget(s) to ensure projects remained within

financial constraints.

Turning Stone Resort Casino, Verona, NY

Special Events Coordinator, February 1998-October 2001

. Worked cooperatively with departments and vendors to coordinate the

logistical set up of events (ie: boxing programs, concerts, dinner

theater shows, promotional giveaways, etc.)

. Responsible for the creation, implementation and evaluation of gaming

promotions for patrons at the resort, including creating the rules to

correspond with promotions as governed by the Oneida Nation Gaming

Commission.

. Assisted in creating departmental budget by developing outline for

planned yearly projects.

Casino Marketing Supervisor, November 1997-February 1998

. Managed staff of eight customer service representatives at Diamond Card

and Diamond Mine locations.

. Ensured proper implementation of gaming promotions, assisted guests with

inquiries and instruction on Diamond Card and Multi-Game usage.

. Responsible for the work schedule of the Casino Marketing Representatives

and Diamond Mine staff.

Credit Representative, April 1996-November 1997

. Processing gaming and wagering reports for the department.

. Provided complimentary guest services to players (ie: check cashing,

dining, hotel and golf reservations).

. Coordinated events to promote increased player activity.

. Processed credit applications for guests.

The B. Charles Company, Rome, NY, Travel Agent, February 1996-April 1996

. Provided business travelers with assistance in planning their leisure and

business trips.

Gateway Clipper Fleet, Pittsburgh, Pa, Cruise Director March 1995-February

1996

. Managed dining personnel of 50, to ensure the highest level of customer

service satisfaction with respects to overall experience of the guests.

. Assigning duties to crew members for each dinner cruise.

. Coordinated the performance of high profile entertainers/acts with other

cruise personnel to ensure a smooth operation.

Education

Duquesne University, The Boyd School of Travel, Pittsburgh, PA

Associates Degree in Travel/Tourism/Hospitality and Administrative

Accounting, 1996

Received President's Highest Honors as Student Representative for

University

Camden High School

Business Major with Regents Honor Diploma, June 1994

References Available Upon Request

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