Manager Maintenance

Debra J. Kaiser

***** ** ***** **.

Kirkland, WA. 98034-5511

Cell 425/444-5994

abm03b@r.postjobfree.com

Objective

My goal is to find a position where I can use my nine years of

accounting (A/P and A/R) and auditing experience, my research,

investigative, and problem solving skills and experience, my

excellent written and verbal communication skills, my project

and program support experience, and administrative support

skills. I am self-motivated, customer focused, able to multi-

task and prioritize activities, able to work with a minimal

amount of supervision, either individually or in a team

environment, and able to professionally negotiate difficult

issues with other stakeholders. I have the ability to identify

and quickly assess a situation requiring improvements and act

with appropriate urgency. I show good judgment in resolving

issues, am able to maintain confidential information, and work

to achieve results with a high degree of accuracy and attention

to detail. Having been a Microsoft employee for 13 years, I

also have experience with SAP and Microsoft software programs

and tools.

During the period I was bartending, I was also going to college

full time to earn my Administration of Criminal Justice degree,

participating in an internship as a Criminal Investigator at The

Defender Association in Seattle, WA., and was caring for my

elderly mother.

I am anxious to find a position where I can contribute to the

success of a great company.

Experience

Coordinator, Project and Program Support, Administrative Support

2008 - 2009

Kelly Services, Inc.

Assignment at

Microsoft, Redmond, WA

Supported the Sr. Business Manager for the OEM Biz Mgmt. Team:

* Using Microsoft Visio 2007, I was responsible for the

creation and maintenance of space maps for multiple buildings

showing where all of the department employees were located.

* Assisted in updating alias lists of everyone in the Corporate

VP's organization (over 450 people worldwide), identifying

changes to be made.

* Supported Sr. Business Manager with various events, for very

high-level meetings, business reviews, and special occasions.

* Responsible for maintaining permissions and uploads for

various Share Point sites for Business Review sessions and

special projects.

* Supported Sr. Business Manager with various projects, such as

working with outside vendors to coordinate the purchase and

screen-printing of flash drives/cases and the upload of

content for a book to be distributed to Country Managers

worldwide, and supplying shipping information.

* Responsible for managing/tracking of over 250 attendees to a

major yearly conference held out of state, as well as

planning multiple side meetings, private meetings, and

dinners at hotels in the area. Managed contracts and

billings for all meetings. Acted as liaison for Business

Administrators with hotel staff for all catering and

equipment needs.

* Coordinated events for Women's Professional Development

series including securing space/special room configuration,

providing materials, warm-up/ice breaker games, attendance

list, nametags, check-in, coordinating catering

setup/teardown, room cleanup and reset, etc. Provided

attendance summary after event.

* Worked with Facilities to ensure each room was reset to

default configuration after each use or reset to

configuration needed for next meeting.

* Additional duties as requested/required.

Supported the Manager of OEM Readiness for the OEM Biz Mgmt. Team

* Provided daily calendar and meeting support.

* Provided support for the OEM New Hire Training Program held

quarterly. Responsible for determining date session would be

held, securing all necessary space, planning agenda,

providing speakers, and providing and tracking speaker

evaluation from attendees.

* Arranged large-scale conference calls, which included 200+

callers with call recording for later upload, for both

domestic and international callers.

* Arranged video recording sessions with outside vendor.

* Arranged offsite Team Business Planning Sessions for the Biz

Management Team, and provided support for special technical

lunch meetings.

* Additional duties as requested/required.

Miscellaneous Duties

* Responsible for the scheduling and maintenance of three

private rooms owned by our group consisting of two Executive

Briefing Rooms and one Executive Training Room. Many

additional duties associated with this responsibility.

* Assisted team Executive Assistant to Corporate VP, Business

Administrators, Administrative Assistants, and team members

with special projects and needs as requested.

Bartender, Cocktail Waitress, Short Order Cook, Food Server

2005. - 2008 VFW Post #2995,

Redmond, WA

* Responsibilities and duties provided on request

Sr. Operations Specialist (Audit - Employee Expense

Reimbursement, Vendor Invoice/Contracts)

1997 - 2004 Microsoft Corporation, Redmond, WA

* Employee expense report completion of 400+ audits monthly,

including follow-up and resolution of non-compliant issues.

* Provided reporting metrics on a daily, weekly, and monthly

basis.

* Verification of duplicate employee expense reimbursements and

retrieval of funds.

* Verification of duplicate vendor payments and retrieval of

funds.

* Posting of adjustments to employee and vendor accounts.

* Researched, identified, and properly processed unsolicited

employee and vendor checks to their accounts.

* Processed unidentifiable checks received to Lock Box.

* Partnered with Payroll for correction and retrieval of funds

when necessary.

* Responsible for the creation, maintenance and submission to

Payroll of the spreadsheet for payroll deductions for entire

group.

* Monitored compliance with corporate policies for all levels

of employees.

* Collaborated with internal audit to ensure processes in

compliance with Sarbanes-Oxley requirements and quarterly

reviews/updates.

* Identified possible fraud trends, supplying research and

investigative documentation to Security Investigations &

Financial Integrity Unit leading to dismissal of multiple

employees.

* Responsible for ongoing employee education of corporate

process and policy including updating over 25 procedures,

training employees on the expense reimbursement tool, and the

procurement purchasing tool

* Partnered with legal department on creation of more than 15

form letters.

* Partnered with tax department to assist with sales tax

audits.

* Cold call vendor training of new online invoice submission

process / 63% of Microsoft vendor base successfully trained

and converted during this initiative.

Accounts Payable Specialist (Vendor Invoice Team)

1995 - 1997 Microsoft Corporation, Redmond, WA

* Responsible for the timely processing of payments of regular

invoices, invoices paid against purchase orders, and

processing wire transfers for large dollar contract payments.

* Ensuring that purchase orders and contracts were in place and

valid before processing payment.

* Working with purchase order originators for extension of

PO's.

* Responsible for the reporting, batching and balancing of all

invoices processed on a daily basis.

Distribution Associate (Order Processor)

1994 - 1995 Microsoft Corporation, Redmond, WA

* Responsible for the picking, packing, and shipment of

software orders.

* Certified to operate various warehouse equipment, including a

walking lift, an order picker, and a regular forklift.

* Operating the UPS transportation scanner for various types of

shipments, producing all shipping labels, and attaching them

to the respective packages as they came through on the

conveyer belt.

* Knowledge and use of order and shipping system software in

order to operate system to begin and close the shift, provide

reporting, and troubleshoot problems as they arose.

* Packing all shipments onto pallets according to shipment

type, wrapping the pallet, and providing all shipping

paperwork.

Coordinator - Promotions Group

1991 - 1994 Microsoft Corporation, Redmond, WA

* Coordinator of the Promotions group, with 7 direct reports,

responsible for processing all promotional offers.

* Collaborated with various departments to establish the type

of program to be used for data entry, size of promotional

offer, and their reporting requirements.

* Determined the needs within my group to handle the project

and assigned work.

* Responsible for gathering, maintenance, and reporting of all

metrics.

* Completed all yearly performance reviews and handled any

performance issues.

* Provided yearly budget input regarding needs for equipment,

employee education, headcount, etc. for the group.

Mainframe Computer Operator

1989 - 1991 Boeing Company, Bellevue, WA

* Coordinated maintenance, updates, and backup of core memory

of more than 14 servers for Boeing Computer Services company

wide.

* Ensured 24 hour up time for airplane crisis computer system

and engineering design system.

Education

Interlake High School, Bellevue, WA

Graduated

Bellevue Community College, Bellevue, WA

January 2005 - December 2006

* Degree in Criminal Justice- 3.67 GPA

* College Transcript available upon request

* Internship at The Defender Association in Seattle,

Washington, as a Criminal Investigator

Interests

I enjoy meeting and interacting with all types of people. I like

puzzles, games, gardening, music, movies, restoring old cars,

travel, cruising with the Classical Glass Corvette Club, and

I enjoy international cuisine.

References

References available on request.

Contact this candidate