Customer Service Representative

Location:

Posted:

August 16, 2010

Phillip A. Moore

Portsmouth, Virginia 23704

Education:

Lake Taylor High School Norfolk, Virginia 23502

Graduation 1998

Work History:

TNT Services: Portsmouth, Virginia (Part-time)

Security Officer- January 2000-current

Verifying identification, searching for weapons and

protecting business and patrons from any harmful incidents.

Renaissance Portsmouth Hotel: 425 Water Street Portsmouth, Virginia

23704

Loss Prevention Officer-September 2007- April 2009

Protect and safeguard all resort guest and employees, their

belongings and hotel assets. Obtain all loss reports and

investigate with follow-up, and determine course of action.

Minimize future losses through analysis and on going and

scheduled safety training.

ICT Group: 520 Independence Parkway Chesapeake, Virginia 23320

Customer Service Representative- March 2006- July 2007

Receiving inbound calls from pharmacies and customers

Pharmacy Help Desk

Providing customer service for insurance carriers and

customers

Car Doctor: Chesapeake, Virginia 23320

Scheduling Coordinator- January 2004- March 2006

Scheduling all clients for car service

Maintained records and accounts

Marketing

Corner Stone Christian Center: 419 Walker Ave Norfolk, Virginia 23523

Musician/Video Media Technician/Trustee- July 1996- Current

Part- time musician

Recording of services and special events

Maintaining schedule for church events and programs

Helping to maintain church funds/accounts

Training:

CPR and First Aid Certification, Hurricane Awareness Training,

Terrorist Alert Training