Customer Service Administrative Assistant

Melissa Wynn

***** *****'s Lane ( Hagerstown, MD 21742 301-***-**** (

ablyn1@r.postjobfree.com

OBJECTIVE: Seeking a position in a department that rewards positive

results, hard work, loyalty and dependability in a team environment.

HIGHLIGHTS OF QUALIFICATIONS

. Highly dependable, punctual, and efficient

. Supportive team worker, committed and responsible

. Committed to quality customer service

. Skilled at learning new concepts quickly while working well under

pressure

PROFESSIONAL SKILLS

. Maintained databases and prepared reports in a time critical manner to

clinical directors, nursing managers and psychiatrists utilizing

accuracy, efficiency, and promptness

. Ability to administrate organizational skills by prioritizing numerous

projects and meeting deadlines with minimal/no supervision

1. Handled a high volume of calls on a daily basis

2. Utilized MS Excel to generate spreadsheets

3. Typing (80 Words Per Minute)

4. Utilized general office equipment (fax machine, photocopier,

typewriter, digital scanner)

5. Managed multi-lined phones

6. Provide administrative support by preparing the agenda, meeting

package, attending meetings and taking minutes for the Falls Committee

and the Ethics Committee

7. Screen potential candidates by conducting interviews

COMPUTER EXPERIENCE

8. Microsoft Office (MS Excel, MS Word, MS PowerPoint, MS Outlook)

9. Chartmax

10. Adobe Reader 8

11. Meditech

12. Internet Explorer

13. SEPHSIMS

14. Kronos

15. Photoshop CS4

EMPLOYMENT HISTORY

December 2009-Present Maryland General Hospital-

Psychiatric Unit

Baltimore, MD 21201

Executive Assistant (Temporary)

. Handle large amounts of written, electronic and verbal information

concerning hospital and medical affairs in a corporate compliant and

discreet manner

. Maintain correspondence, files and committee proceedings related to

the Quality Improvement, and other nursing programs

. Coordinate administrative functions to ensure the organization's

effective communication and response to day-to-day requirements and

operational components

. Coordinate schedules, meeting and project requirements throughout the

division or hospital to ensure timely follow-up and completion

. Provide research and administrative support to special projects

. Compose correspondence, presentations, spreadsheets by utilizing

Microsoft Office, Microsoft Excel and Microsoft Power Point

. Answer office telephones, screen and direct calls

. Maintain established division and hospital policies, distributing for

comment, review and revision in accordance with established schedule

. Enhance professional growth and development through in-service

meetings and educational programs

. Provide consistent, superior customer service that demonstrates

support and compliance with Maryland General Hospital's mission,

vision and values, goals, objectives and policies

. Monitor 72 employee's attendance, time, and payroll in Kronos

. Provide administrative support by preparing the agenda, meeting

package, attending meetings and taking minutes for the Falls Committee

and the Ethics Committee

. Screen potential candidates by conducting interviews.

August 2009-October 2009 Sheppard

Pratt Mann RTC School

Towson, MD 21204

Administrative Assistant (PT Temporary Assignment)

. Collects data and provide administrative support to director and staff

for assigned projects

. Investigates, collects, and synthesizes data as requested

. Maintain confidentiality with student and employee records

. Order office supplies and distribute to necessary personnel

. Analytical ability sufficient to develop and implement office

procedures and computer basic statistics

. Update large quantity of student files to ensure efficiency

. Greeting and screening telephone calls and visitors, supplying

requested information

. Locates and obtains information from sources within or outside the

organization

. Determines the proper disposition and priority of incoming mail

. Actively seeks to meet the needs of patients and clients

July 2008- November 2008 R. C. Goodwin & Associates

Frederick, MD 21701

Receptionist (Temporary Assignment)

. Receive phone calls, determined the nature of the calls and directed

callers to the appropriate department

. Assist with preparing, editing, and binding reports

. Take detailed messages for person called upon, including name, time of

call and nature of business

. Process mail, faxes, and overnight deliveries

. Receive and distribute mail and messages to appropriate departments

and employees

September 11, 2007- November 19, 2007 Morgan-Keller, Inc.

Frederick, MD 21702

Administrative Assistant (Temporary Assignment)

. Edited contracts between Subcontractors

and General Contractors for Vice President

. Screened and transferred calls to Vice

President of Morgan-Keller

. Recorded and distributed telephone

messages to Vice President

. Bind contracts and proposals

. Filing of contracts, proposals, new

projects, budgets, and internal documents

. Input potential candidates into HR

database

. Received invoices, documented prices, and

sent a copy to the accounting department

. Maintained the Vice President's Calendar

. Multi-tasked and prioritized several

projects at once for different estimators

September 2006- September 2007 First Data Merchant Services

Hagerstown, MD 21742

Client Support Specialist (Full-Time Temp)

. Recognized merchant's wants and needs and

selected the best sale for them

. Updated large quantity of information on

numerous accounts

. Prioritized projects and met deadlines

with five or more assignments at once

. Ordered equipment and coordinated shipment

. Worked extensively with MS Excel to

maintain database

. Prepared spreadsheets in time critical

manner to project managers and corporate

leaders

August 2003-January 2006 First Data Merchant Services

Hagerstown, MD 21742

Data Entry Processor (Full-Time Temp)

. Managed multiple tasks in a time critical

manner

. Processed a large volume of data

. Outbound calls to merchants regarding

accounts

. Inbound telephone inquiries

. Entered and deleted equipment on merchant

account

. Conducted spreadsheets using MS Excel for

multiple projects exceeding 1000+ accounts

. General office duties

EDUCATION

September 2009-May 2011 University of MD University College

. B.S. in Social Science

August 2004 - May 19, 2007 Hagerstown Community College

. Graduated with A.A. degree in Psychology

June 16, 2002 South Hagerstown High School

16. Graduated with honors

Contact this candidate