Customer Service Sales

Tyler Adair

*** * ********* ***** **** A Denver, Colorado 80223

571-***-**** . ablwkz@r.postjobfree.com

profile Talented and productive professional seeking to obtain a

position that utilizes real-world experiences. Extensive

background in administrative and e-commerce duties including

the development of websites and inventory management for a

multi-million dollar company. Exceptionally well-organized

with a track record that demonstrates self-motivation,

creativity and initiative to achieve both personal and

corporate goals.

Education NVCC, Sterling, VA: A.A., Mechanical Engineering - Some

coursework completed

42 credits completed (Semester Hours)

George Mason University, Fairfax, VA: B.B.A.,

Mechanical Engineering - Some Coursework Completed

Software Microsoft Visual 2000 SQL Microsoft Access

Microsoft Office Suite Adobe Photoshop

HTML Dreamweaver

CSS (novice) PHP (novice)

Experience Alpha Industries, Centreville, and VA 01/2010-07/2010

E-Commerce Manager

Duties: Maintained the company's flagship website;

www.shopalphaindustries.com. Worked closely with a small team

to establish internet presence and marketing through

Amazon.com and Yahoo.com storefront websites. Established

large volume, high profit accounts with excellent level of

retention and loyalty. Worked extensively with e-commerce

sales models and obtained vast knowledge of both the e-

business marketplace and the capabilities of its products.

Remained on the cutting edge of internet sales and established

new business accounts with international customers.

Key Accomplishments:

. Increased flagship website revenues by 25% through

consistent and thorough customer feedback, follow-up, and

problem resolution

. Maintained an average of 100% satisfaction rating through

Amazon.com sales

. Designed and developed Yahoo.com storefront:

www.alpha1959.com

. Developed customer survey to gauge product satisfaction in

support of ongoing market research

. Maintained high profile business accounts with Fox and

Paramount Studios

Countryside Animal Hospital, Sterling, VA, 06/2008 - 08/2009

Technician Supervisor

Duties: Shift supervisor for technicians and hospital staff.

Maintained client schedules and requests. Managed staff on day

to day basis. Performed customer service and conflict

resolution as needed. Maintained client and vendor database

for hospital management. Developed and conducted training

classes for hospital staff and clients.

Key Accomplishments:

. Successfully trained more than 100 clients on the usage of

PetConnect.com

. Coordinated efforts to streamline HR and business

procedures in to one database

Value Options, Reston, VA, 11/2007 - 04/2008

Administrative Assistant

Duties: Maintained client database. Worked with management and

internal personnel in the legal document editing department.

Utilized Microsoft Access database for performing data

analysis and responding to customer inquiries. Assisted with

general office procedures, performed customer service, and

responded to potential client inquiries.

Key Accomplishments:

. Received recognition for outstanding customer service

. Maintained an improved editing protocol on legal documents

Contact this candidate