Customer Service Accounts Payable

Destiny Pearce

**** ******* ****** *********, ******** 21215 Cell: (443) 253-

0256

ablvye@r.postjobfree.com

Objective:

Junior Bookkeeper professional whose areas of expertise include financial

reporting, accounts payable, accounts receivable, payroll and customer

service. Attention to detail, accurate, responsible with strong technical,

organizational, analytical, problem solving, communication, conflict

resolution and relationship management skills.

Employment:

Department of Social Services Baltimore,

MD 10/09-12/09 Office

Assistant (Intern)

. Sorted and classified information according to guidelines such

as content, purpose, user criteria, or chronological,

alphabetical, or numerical order.

. Scanned or read incoming materials in order to determine how

and where they should be classified or filed.

. Added new material to file records, and create new records as

necessary.

. Managed multi-lined phones.

. Processed client files and schedule appointments.

. Heard and resolved complaints both in house and by our

customers using high levels of customer concern and service.

. Maintained office needs and quality in managers/owners

absence.

Walgreens

Edgewood, MD

1/08-10/09 Clerical Associate/Bookkeeper

. Performed administrative support tasks such as proofreading,

transcribing handwritten information, and operating calculators or

computers to work with pay records, invoices, balance sheets and other

documents.

. Compiled, copied, sorted, and filed records for office

activities, business transactions, and other

activities

Operate computers programmed with accounting software to

record, store, and analyze information.

. Classified, recorded, and summarized numerical and financial

data to compile and keep financial records, using journals and ledgers

or

computers

. Compiled statistical, financial, accounting or auditing

reports and tables pertaining to such matters as cash receipts,

expenditures, accounts payable and receivable, and profits and losses.

. Reviewed time sheets, work charts, wage computation, and other

information to detect and reconcile payroll discrepancies.

. Distributed and collect timecards each pay period.

. Distributed and collected timecards each pay period.

Apple

One

10/07- 08/08 Baltimore,

MD

Call Center Rep/Customer Service

. Check to ensure that appropriate changes were made to resolve

customers' problems.

. Refer unresolved customer grievances to designated departments

for further investigation.

. Resolve customers' service or billing complaints by performing

activities such as exchanging merchandise, refunding money, and

adjusting bills.

. Confer with customers by telephone or in person to provide

information about products and services, to take or enter orders,

cancel accounts, or to obtain details of complaints.

. Determine charges for services requested, collect deposits or

payments, or arrange for billing

. Arranged and maintained special project calendars with heavy

and changing schedules.

River Heights

Construction 01/08 -

07/08 Baltimore, MD

Receptionist

. Maintained daily office work (answered multi- phone line

system, developed and maintained filing system, conference room set-

up, managed customer concerns etc.)

. Answered and routed a high volume of calls in a fast paced

environment.

. Escorted clients to appointments and other locations as

needed.

. Sorted mail, faxed, and photocopied documents for service

coordinators.

. Maintained office organization.

. Distributed incoming mail and processed outgoing mail.

Education:

Baltimore City Community College 02/08 -

03/08 Baltimore, MD

. High School Equivalency Diploma

University of Baltimore 08/08 -

Present Baltimore, MD

. Business Management / Pre

Law

GPA: 3.0

Career Institute

03/09 - 04/ 09

Minneapolis, MN

. Bookkeeping Certificate 2009

Contact this candidate