Customer Service Manager

Recently relocated to the Noblesville area and am looking for a permanent

full-time administrative position with a company that utilizes my excellent

skills in customer service, sales, office protocol, and can further my

knowledge and experience in the administrative field.

Exceptional clerical and customer service skills.

Experience running and managing own business.

Proficient with computers and various office equipment.

Experience with Microsoft Excel, Word, PowerPoint, and Publisher.

Effective team player with listening, interpersonal, and communication

skills.

Quick learner who enjoys taking on challenges and learning new processes.

Excellent customer service ability and able to handle difficult situations

with tact.

Exceptional organizational, multi-tasking, and time management skills.

Achiever with a strong work ethic, reliability, drive to succeed and excel.

Carroll County High School, Carrollton, Kentucky

Diploma, (May 2007)

Graduated. Graduated in the top 20% of the graduating class with a 3.67

GPA

. Relevant Coursework: Accounting, Multimedia Publishing, Keyboarding, &

Introduction to Economics.

Asnuntuck Community College, Enfield, Connecticut

(August 2007- May 2008)

. Completed some undergraduate course work.

Ivy Tech Community College, Madison, Indiana

Associate of Applied Science, Liberal Arts, (August 2008-Present)

. Currently 3 classes short of completing Associate of Applied Science,

Liberal Arts. (Current GPA 3.5)

. Relevant course work completed: Interpersonal Communications,

Introduction to Microcomputers

. Relevant course work in progress: Introduction to Accounting,

Keyboarding, Spreadsheets, and Office Procedures and Team Dynamics

Fair Board Volunteer

. Volunteered for approximately ten years. Activities performed include

concession stands, ticket sales, and organizing major fair events

including demolition derbies, haunted train ride, and horse races.

Independent Consultant, (March 2010- Present), Passion Parties Inc.

. Schedule and maintain party appointments, conducted all outreach

. Process client and guest orders, hostess rewards, and gifts

. Prepare, file, and maintain all client, party, and tax paperwork

Server, (September 2009-February 2010), Belterra Casino, Resort, and Spa

Handled customer service duties.

Resolved customer service inquires.

Processed guest's orders and payments.

Pharmacy Cashier/ General Cashier, (July 2008- September 2009), Rite Aid

. Operated pharmacy operation systems and cash register.

. Transmitted and received messages by telephone and facsimile.

. Filed miscellaneous paperwork and prescription forms. Managed incoming

invoices.

. Organized customer prescriptions, and filled incoming prescription

requests.

. Assisted with other office related maintenance, general cashier duties,

and cleaning tasks.

Shift Manager/ Server, (June 2007-February 2008), Friendly's

. Handled customer service duties.

. Organized employee placement, ensured efficient operations, and conducted

deposits.

. Prepared and analyzed operation reports.

. Conducted training for newly hired employees.

Office Personnel, (April 2003- May 2007), Colorful Imagination

. Directed customer calls and scheduled estimate appointments, conducted

all outreach.

. Prepared estimates and billing reports.

. Handled accounts payable and accounts receivable.

Shift Manager, (June 2005- April 2006), Taco Bell

. Handled customer service duties and human resource activities.

. Organized employee placement, ensured efficient operations, and conducted

deposits.

. Conducted training for newly hired employees.

349 Ontario Court

Noblesville, IN 46060

Phone: 502-***-****

E-mail: ablvw1@r.postjobfree.com

Sascha Diotte

Objective

Highlights of Qualifications

Education

Relevant Volunteer Experience

Related Employment Summary

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