Customer Service Administrative Assistant

Michelle Wagner

**** ***** **** ****** . **** Allis, WI 53219

Home 414-***-**** . ablvn0@r.postjobfree.com

Summary of Qualifications

. Excellent time management skills with experience juggling multiple

tasks under tight deadlines.

. A tireless work ethic and meticulous nature that results in

outstanding customer service for customers.

. Diverse experience of not only working, but thriving in a fast-paced,

high-pressured work environment.

. The ability to produce quality work while working independently or as

a member of a team.

. Can properly prioritize projects and assignments to ensure the most

vital jobs are correctly completed and done so in a timely manner.

Professional Experience

Efunds/FNIS

Business Analyst III

Milwaukee, WI . August 2007-November 2008

. Answered customer calls and resolved issues to meet the SLAs that were

noted in customer contracts.

Wheaton Franciscan Healthcare

Commercial Follow-up

West Allis, WI . March 2007-August 2007

. Resolved medical claims by calling insurance companies and reviewing

edits to insure accurate reimbursement, while processing electronic

and hardcopy claim's billing.

. Reviewed records for completeness, accuracy and compliance with

regulations while protecting the security and confidentiality of

medical records

Dominion Medical Management

Customer Service Representative

West Allis, WI . March 2006-March 2007

. Provided first-line support for customers that had billing and

insurance questions and advised them of their responsibilities in any

matters that arose to while staying within HIPPA guidelines.

Mithrax Networking

Administrative Assistant

West Allis, WI . February 2005-March 2006

. Was responsible for inventory, accounts receivable and managing

payroll hours in Peachtree.

. Worked directly under the President, was considered his partner

and was trusted with confidential information pertaining to all

aspects of the business.

Metavante

Production Control Technician I

Brown Deer, WI . January 2003-September 2003

. Provided first-line support for customers and financial

institutions.

. Troubleshot telecommunications issues with ATM devices,

financial institutions and customer host links.

. Worked on the Focus Committee for ATM Systems Monitoring and

wrote the training manual for ATMS.

Efunds

Production Control Analyst . Senior EBT Helpdesk Analyst

Milwaukee, WI . December 1997-December 2002

. Provided high-level monitoring for the Government Services

Department to ensure the batch processing was completed on time with

all files logged.

. Regularly performed Tandem System health checks.

. Prepared accurate documentation of all problems using the online

ticket system.

. Troubleshot telecommunications issues with ATM devices,

financial institutions and customer host links.

. Implemented the POS training program, designed all program

materials and presented two of its classes.

. Received a Key Contributor award for the POS training.

Education

TechSkills . Brookfield, WI

Medical Coding . 2009

Milwaukee Area Technical College . West Allis, WI

Associate degree in Computer Information Systems

Contact this candidate