Customer Service Manager

Rhonda Anita Thomas

**** ***** ******

College Park, Ga. 30349

Phone: 404-***-**** (Home) 404-***-**** (Mobile)

Email: abluu0@r.postjobfree.com

OBJECTIVE: To obtain an entry level position in the HealthCare Field and

gain valuable experiences utilizing the knowledge and skills gained from my

education and prior work experiences.

EDUCATION

July 2007-May 1, 2010

Herzing University Atlanta, Ga

Major: BS in Health Care Management

January 2004- September 18, 2005

DeKalb Technical College, Clarkston, Ga

Major: Marketing w/ minor in Management

EMPLOYMENT

10/2007- 5/2009 Herzing University Work Study

Atlanta, GA

. Work as a teacher assistant and test proctor

. Assist students with daily activities

. Assist students with homework

. Prepare Students for major test

8/2005-Present H & R Block Tax Advisor

College Park, GA

. Work as a tax specialist preparing taxes accurately

and professionally.

. Provide excellent Customer Service

. Open and Close the Office

. Asst. Manager in the absent of the manager

9/2004-12/2004 Traditions Health and Rehabilitations

Internship Lithonia, GA

. Worked as a student Intern and assisted the Certified

Nursing Assistant with the patient's daily

activities.

. Took and recorded blood pressure

. Monitored the intake of daily feedings

. Provided exceptional Adult Day Care

5/2004-10/2004 BP Connect, Customer Service Specialist

College Park, GA

. Worked closely with the store manager to gain

operational, merchandising, and personnel knowledge

while providing excellent customer service.

. Increased sales with an overview of signing, pricing,

and presentation

. Train and lead a team of seven to accomplish desired

results

. Supervised the cleanup and proper distribution of

consumer goods

6/2002-5/2004 Northwest Youth Power, Secretary

Atlanta, GA

. Worked closely with the church Pastor to provide

enrichment and assistance for over 100 members and

employees.

. Facilitated communications between church employees

and administrators

. Monitored proper shipment and distributions of daily

papers

. Conducted and supervised daily seminars and workshops

1/2001-6/2002 HMS Host Customer Service

Specialist Riverdale, GA

. Engineered the proper use of a cash registrar and

provided excellent customer satisfaction

. Handle customers concerns and complaints

. Provided on the Job training four employees

. Served as supervisor in the absent of the manager

Skills/Certifications

Microsoft Office 2000 Suite TPR, CPR certified, Certified

Nursing Assistant

References Available Upon Request

Contact this candidate