Customer Service Quality Control

Debra Leloff

***** ** ********* ***** ~ Beaverton, Oregon 97005

Phone: 503-***-**** (cell) Email: ablusr@r.postjobfree.com

OBJECTIVE: General Warehouse, Heavy Equipment Operator Position

SUMMARY OF QUALIFICATIONS

1. Over 11 years' experience in warehousing, inventory quality control.

2. Extensive experience and knowledge of warehouse operations, certified

forklift driver (loading/unloading trucks), moving equipment (staging

loads), and tools.

3. International/domestic shipments, UPS Worldship System, and Fedex.

4. Extensive experience in management duties.

5. Computer Skills: Microsoft Office Suite, E-mail Software, and Excel.

6. Hard worker, eager leader and follower, work well under pressure.

Employment History

Inventory Control/Receiving - Contract Position

Summit Staffing Solutions, 2008 - 2009, Tigard, Oregon

. Managed inventory of company products for quality control and

inventory purposes.

. Customer service, coordinating successfully with executives and

staff.

. General clerical skills.

. Computer Skills: MS Word, Excel, Outlook, Publisher, Wiings, and

Wizard.

. Heavy equipment operator: loaded/unloaded freight trucks, operated

forklift, pallet jacks.

. Pulled, packaged, and shipped orders

Community Manager

Community Management, Inc., 2005 - 2008, Portland, Oregon

. Extensive experience in management duties.

. Computer Skills: MS Word, Excel, Outlook, Scopy, and Publisher.

. General clerical skills, operation of a postage meter,

copier/scanner, and fax

. Accounts receivable, accounts payable, invoicing, and preparing

annual homeowner budgets.

. Customer service, coordinating successfully with executives, board of

directors, homeowners, vendors, and staff.

. Monthly newsletters, rule enforcement letters, agendas, and drafting

minutes.

. Attended monthly/annual homeowner meetings.

. Receptionist Duties: Greet customers/clients, sort mail, 15 line

switchboard.

. Supervised work crews and trained personnel.

. Work well under pressure.

Paralegal - Sole Proprietor

B. Schrock & P. Sherman, Attorneys at Law, 2005 - 2006, West Linn, Oregon

. General clerical skills, operation of a postage meter,

copier/scanner, and fax

. Substantial experience in drafting wills, real estate deeds,

contracts, litigation, case study, performed legal investigations,

criminal law, bankruptcy, domestic relations, business law, dictation,

organization of client files, and client relations.

. Critical thinking and problem solving.

. Computer skills: MS Word, Excel, Outlook, Publisher, and QuickBooks.

. Managed incoming/outgoing

Shipping and Receiving

Sewing and Craft Supply, 2002 - 2004, Portland, Oregon

. General clerical skills, operation of a postage meter,

copier/scanner, and fax.

. Computer skills: MS Word, Excel, Outlook.

. Managed inventory of company products for quality control and

inventory purposes.

. Extensive experience in UPS Worldship, Fedex, and Freightliners.

. Customer service, coordinating successfully with executives and

staff.

. Trained new personnel and supervised temporary staff.

. Heavy equipment operator: loaded/unloaded freight trucks, operated

forklift, roll clamp, pallet jacks, as well as hand and power tools.

. Pulled, packaged, and shipped orders.

Supervisor Warehouse

Weyerhaeuser, Pacific Coating & Laminating, 1997 - 2001, Kelso, Washington

. General clerical skills, operation of a postage meter,

copier/scanner, and fax.

. Computer skills: MS Word, Excel, Outlook.

. Managed inventory of company products for quality control and

inventory purposes.

. Extensive experience in UPS Worldship, Fedex, and Freightliners.

. Customer service, coordinating successfully with executives and

staff.

. Trained new personnel and supervised shipping/receiving department.

. Heavy equipment operator: loaded/unloaded freight trucks, loaded

machines, banner, operated forklift, roll clamp, pallet jacks, as well as

hand and power tools.

. Pulled, packaged, and shipped/received orders.

. Wrote job descriptions and reports as a supervisor.

. Critical thinking and problem solving.

General Office/Receiving

C. R. Brophy Machine Works, 1993 - 1995, Clackamas, Oregon

. General clerical skills, operation of a postage meter,

copier/scanner, and fax

. Accounts receivable and accounts payable.

. Customer service, coordinating successfully with executives, and

sales associates.

. Receptionist Duties: Greet customers/clients, sort mail, 4 line

switchboard.

Education, Certifications & Training, and Volunteer

Horizon Learning Center, 2010, Tualatin, Oregon, Quickbooks Certified

Clackamas Community College, 2007, Clackamas, Oregon, Accounting Courses

(GPA 4.0)

Pioneer Pacific College, 2005, Clackamas, Oregon AAS, Paralegal (GPA 3.85 &

Outstanding Student Award)

Clatsop Community College, 1994, Astoria, Oregon, AA, Art and Writing (GPA

4.0)

OWCAM - M100 Certification

Ives & Associates Mobile Equipment - Certification Class IV and V

Forklift Operation

Tigard Emergency Food Pantry, 2009, Volunteer

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