Engineer Service

David Thompson

*** ****** ***** ****: 847-***-**** cell: 847-***-****

Algonquin, Illinois 60102 abltqa@r.postjobfree.com

CAREER SUMMARY

Advanced Technical Specialist with demonstrated skills and experience in

troubleshooting and maintaining high precision imaging systems. Proven

accomplishments in equipping field technicians through training and

knowledge transfer, efficiency improvements, and project management.

Highly experienced in troubleshooting complex systems requiring an in-

depth knowledge of various technologies. Known for excellent

communication, interpersonal and organizational skills, and technical

experience.

PROFESSIONAL EXPERIENCE

Leica Microsystems Inc, Bannockburn, IL

2008 - 09/2009

Service Support Specialist

Provide installation support and planning for high precision/High end

Microscope systems.

. Develop installation tracking system which ensured smoothed and

efficient set up.

. Develop escalation path and plan resolving problems quickly within

guidelines.

. Handle escalations, provide Monthly and Quarterly reports.

. Products supported: SP5 Scanning Confocal Microscope, SP5 Multi

Photon, SP5 Dual MP, STED super resolution microscope, SP2, SPE,

LMD6000. Peripherals supported: Marzhauser Super Z stage and

Piezo focused stage; Narishige Micromanipulators - mechanical and

motor drive; Newport anti vibration tables - various sizes up to

5'x8'; Spectra Physics high power IR lasers - Mai Tai, Tsunami,

Coherent Chameleon high power IR laser; Tokai Hit heated stage.

Eastman Kodak Company, Rochester, NY

2006 - 2008

Field Engineer

Provided service and support for Variable data digital printing presses and

associated accessories. Routinely Troubleshoot, repairs, performed;

preventative maintenance, installations, upgrades and Sales support.

. Trained to support; Digimaster; 9110, 9125, 9150, Borg; Booklet Maker,

Perfect Binder, Stacker/Rotator, Inserter, Finisher.

Image Tech, Algonquin, IL

2005 - 2006

Sole Proprietorship providing service and Technical support for imaging

devices.

Creo America Inc., Itasca, IL / Burnaby, BC, Canada 1992 - 11/2004

Worldwide manufacturer and installer of high-tech equipment and software

for the print industry.

Advanced Technical Specialist 1999 - 2004

Provided product support for over 40 District Managers and Field Service

Technicians for 450 large format imaging systems. Provide direct support

for service escalations with timely status updates to clients and Service

Managers. Multi-task, prioritize multiple service calls and maintain

product service logs.

. Increased overall product performance and reliability through a

combination of improved database reporting and tracking of

preventative maintenance (PM), field change orders (FCO), and training

of field service engineers, as well as a change in methods of

replacing whole assemblies versus individual parts.

. Developed a management tool and provided monthly and quarterly reports

to management regarding Product status and progress. Maintained

statistical, historical, and installation databases.

. Planned and managed logistical activities such as: coordinating usage

and stocking levels, field sweeps, implementation planning for

installations, upgrades and field change orders, and service process

development improving productivity and customer satisfaction.

David Thompson 847-***-**** Page

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. Successfully managed a contract verification and preventative

maintenance initiative for a large customer involving 28 machines

which preserved the client relationship and resulted in additional

product purchases by the customer.

. Participated in the Service Process Design Review and provided input

for the Product Contribution Model of the VLF Trendsetter AL. Deeply

involved in the concept, design review and launch of the LotemXL and

Magnus VLF product lines, design, and alpha and beta testing early and

full production.

. Saved the Quebecor World account as key member of team which resolved

a cable replacement problem involving 40 units.

. Developed a "hot sites" list and reduced expense as well as increased

customer satisfaction.

. Managed early production release of VLF Trendsetter AL, and end of

life phase out of Platesetter VLF ensured satisfactory beta site and

ultimate success of the product.

. Selected as Product Manager for the LotemXL product line.

Scitex America Inc., Bedford, MA / Herzlia, Israel

Plate and film imaging manufacturer for the print industry. Acquired by

Creo in 2000.

Senior Field Engineer 1997 - 1999

Provided field service support for plate and film imaging systems.

Supported the following equipment in the field: Plate Imagers - Lotem 400,

Lotem800, Lotem XL; and Film Imagers - Dolev 800, 4press.

Field Engineer 1992 - 1997

Member of the Implementation group. Installed various equipment & systems.

Provided on-site training and start-up assistance for new pre-press

clients. Serviced the following equipment:

. Film Imagers - Dolev800, Dolev450, Dolev250, 4Press, 4News, Raystar,

Eray

. Scanners - MonoscannerXLS, Smart Scanner 340, Smart Scanner 720

. Scanner Interface - Screen, Crossfield, Hell

. Proofers - Iris3024, Iris3047, Iris4012, Iris Realist5030

. Data Processing - Lanplex, 3COM, Clovis, HP1000

. Workstations - Brisque, Prismax, Blaze, PS2

Gained initial technology experience as a Field Engineer for Unisys Corp.

in Oak Brook, IL, and for Cable Data in Wood Dale, IL. Developed expertise

with a wide range of mainframe computer systems, peripherals, hardware, and

software. Transitioned to new career track in 1992, applying analytical

problem-solving skills and aptitude for complex technology.

Education and Training

Electronics Technician Certification, devry institute of technology,

Lombard, IL

G.P.A. 3.20/4.00; Presidents Honor Society

American Management Association: Project Management Skills,

Interviewing Skills,

Economic Thinking, Business Strategy, Negotiation, Social Styles, Basic

Microscopy Principles, Advanced Microscopy

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