Customer Service High School
Resume:
Jenny Coursey (aka Stevens)
*** **** ******, ******, ********* 37167
abltdb@r.postjobfree.com
OBJECTIVE
Obtain a full-time position in an internal or external customer service position.
SUMMARY
* Highly organized and detail oriented;
* Over thirty years experience in internal/external customer service providing high level of attention to
“Customer for Life” values;
* Able to handle customer escalation issues;
* Proficient in PC software (Microsoft Word, Excel, PowerPoint)
WORK EXPERIENCE
Law Office of Cherie W. Meece, Smyrna, TN
Legal Assistant, 01/2007-Present
Answer client questions and furnish information to keep attorney time free of minor detail type of work. Type memos and
correspondence, schedule appointments, court appearances, and depositions. Responsible for managing all aspects of the office which
include; managing all incoming and outgoing phone calls and correspondence, ordering and dispersing office supplies and maintaining
highly complex client files. Prepare legal documents, such as pleadings, discovery and correspondence using various software programs.
File all legal documents with the courts and opposing counsel. Track and record all billable hours for each file. Responsible for all
accounts receivable and payable. Assist in preparation of trials and conduct legal research. Perform all office procedures in the everyday
practice of a legal office.
Tennessee Mechanical Corporation. Smyrna, TN
Customer Service, 2005-2007
Responsible for all accounts receivable, billing to contractors/developers, billing to service customers, service dispatch, maintained
payroll records, assisted customers in scheduling service for routine maintenance and emergency situations.
Union Planters (Regions) Bank, Smyrna, TN
Bank Drive-Thru Teller, 2003 to 2005
Worked with client on a daily basis, meeting their banking needs and either answering or referring their financial questions to the
appropriate supervisory individuals. Accepted and processed client deposits and loan payments. Maintained and balanced a cash drawer
daily. Secured the financial institution nightly, assisted Head Teller with weekly Federal Reserve cash order and receipt. Responded to
client inquiries regarding account balances. Used Union Planters software to process monetary transactions and client inquiries.
Alexander Dodge, Franklin, TN
Salesperson, 2002-2003 (6 months)
Performed duties as required to decrease inventory.
I personally feel the requirements of this position were not in the best interest of the customer base and felt a lack of personal integrity.
Nortel Networks (Northern Telecom), Nashville, TN
Customer Service, 1987-2002(due to down-sizing layoff)
Held various customer service positions in Call Center for Inside Sales, Training and Development, Fleet Management, Executive
Cellular Management, Employee Relocation, and Fulfillment Development.
EDUCATION
High School Diploma CAP Certification (Careen Advancement Program)
Warren County High School Nashville Tech
McMinnville, Tennessee Nashville, Tennessee
Numerous courses/certifications in Customer Service, Personal Development, Time Management, and Employee Relations.
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