Customer Service Manager
Resume:
Johanna Griffin
E-Mail: ablrhc@r.postjobfree.com
Phone: 978-***-****
Media, PA 19063
EDUCATION:
The University of Vermont - Burlington, VT Fall
Bachelor of Arts in Psychology with minor in Anthropology
Presidential Scholarship
WORK EXPERIENCE:
The Essex Resort and Spa - Essex, VT
Spring 2008 - present
Event Coordinator
. Supervised staff for a wide range of events in a professional
hospitality setting.
. Trained and mentored new staff members to perform a spectrum of
customer service and hospitality functions.
. Monitored customer satisfaction and ensured a high level of
responsiveness to client needs and concerns.
. Compiled billing records and financial statements for events.
Dixon Family - Shelburne, VT Fall
2007 - April 2010
Tutor and Childcare Provider
. Supervised two children and kept them engaged in productive
activities.
. Assisted in completion of schoolwork.
. Guaranteed safe transportation to afternoon activities.
YMCA Camp Otter - Salem, NH
Summer 2007
Camp Counselor for Travel Program
. Supervised fifteen boys and girls, ages 9-13, for daily field trip
program.
. Maintained a safe environment for a variety of activities, ranging
from horseback riding to swimming.
. Accommodated children with special learning or social needs.
Chatty Cats - Burlington, VT Fall 2006
- Spring 2007
Call Center Associate, The University of Vermont
. Requested donations from alumni and parents to The University of
Vermont for a wide variety of causes.
. Maintained excellent phone etiquette with alumni and parents.
Bradford Beach Club - Haverhill, MA Spring 2004
- Summer 2006
Assistant Manager
. Guaranteed customer satisfaction when dealing with requests or
complaints.
. Performed daily opening and closing routines in a timely manner.
. Addressed all phone calls and scheduling issues.
. Completed all money transactions.
CERTIFICATIONS:
. First Aid Certified: American Red Cross
. CPR Certified: American Red Cross
. World Hotels Customer Service Certification
ACTIVITIES and INTERESTS:
. Intramural Indoor Soccer/Futsal - 2007-2010
COMPUTER SKILLS:
. Proficient in Microsoft Office programs, including Word, Excel,
PowerPoint, Access, Outlook, and Quickbooks.
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