Customer Service Administrative Assistant

ANDRELL WARD

**** **** ******* ** ** Columbus, Georgia 31904 Cell: 706-***-****

Email: ablrg3@r.postjobfree.com

OBJECTIVE

Seeking employment as an Administrative Assistant/Customer Service.

SUMMARY OF QUALIFICATIONS

• Over 15 years experience in conducting office practices and procedures, business correspondence,

record keeping systems, office machine operation, telephone etiquette, and other related clerical tasks.

• Skilled in interacting and communicating with people over the telephone, often in stressful situations.

• Proficient in Microsoft Office (Word, Excel and PowerPoint); Type over 50WPM.

• Skillful in maintaining documents, transcribing material, processing mail, assisting in fiscal matters,

Coordinating the management of files and records systems.

PROFESSIONAL EXPERIENCE

CLERICAL

• Prepared general correspondences, memorandums, reports, schedules, purchase orders and other

materials from rough draft, copy, marginal notes or verbal instruction.

• Maintained appointment calendar, schedule appointments, conferences, and meetings.

• Operated standard office equipment to include word-processing and data processing

equipment, copiers, scanners, etc.

• Checked and reviewed a variety of data for accuracy, completeness and conformity to

established standards and procedures.

Gathered data, compiled information, and prepared reports.

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Retrieved files and records involving indexing and cross-filing requirements with responsibility for

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maintaining adequate, accurate, and accessible information, which may include confidential materials.

CUSTOMER SERVICE

• Skilled in applying principles and processes for providing customer services; this includes customer

needs assessment, meeting quality standards and evaluation of customer satisfaction.

• Greeted visitors, answered telephones, and relayed calls and messages to appropriate staff members.

• Initiated calls to obtain specific information requested by supervisors and co workers.

• Established continuous relationships with soldiers, and networked with local businesses

• Ability to develop and update a large data base of job opportunities for military human resources

WORK HISTORY

Correction Officer, Macon State Prison, Oglethorpe, GA 03/2008- 01/2009

Parts and Tools Attendant, ITT Industries, Fort Benning, GA 01/2003 - 04/2005

School Secretary, Muscogee School District, Columbus, GA 08/1998 - 06/2002

Personnel Administrative specialist, U.S. Army, Fort Benning, GA 06/1985 - 10/1992

EDUCATION

BS Degree in Human Resource Management (36 Sem hours completed) 12/2009 –

Present

University of Phoenix, Columbus, GA

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