Project Engineer

Sr. System Engineer, Sr. Software Support,

Sr. Technical Analyst and Production Support

Nineteen years plus experience on Software and Production Support,

functioned as a Tier 2-3 application support, systems support and System

Engineering, proven ability to aggregate customer needs, communicate a

strategic vision, and implement processes to support that vision. I have an

in depth knowledge of Software Development Life Cycle, been involved in

project implementation, requirements analysis, asset management and quality

assurance. Strong work ethic, detail oriented, can multi task, quick to

form an understanding of Technical concepts, Team oriented, leader, good

sense of humor.

TECHNOLOGY EXPERTISE

SQL/PLSQL, MySQL, Oracle SDLC, Systems Design Apache Systems, Unix and

TOAD, SQLPlus, SQL Systems Analysis, Network Linux

Developer Analysis Windows Server 2000/2003

Application Support of C Database System Analysis Windows XP, Vista, 7

C#, XML Project Implementation Networking

EYEQ360, OnePort, Media Requirements Analysis Product upgrades and

Server, Insite, eWFM Asset Management implementation

application support Windows Powershell MS Office Suites

XSLT, UDDI, SOAP Scripting TTSD, Remedy, Magic

Java McKesson Citrix, Cisco

Professional Experience

. Teletech Holdings - Senior Systems Engineer

Application support for EyeQ360 (call recording software); OnePort

(application portal for creation of other connected systems); Insite;

Media Server. Supported deployments of software upgrades and database

upgrades; application analysis and resolutions; building servers for each

function of the EYEQ360 environment (6); application testing,

implementation; reporting; documentation, asset management

. VirtualLogger, LLC - Application Tier II Support Analyst

Application and data analysis support for integrated web and telephony

voice call system; diagnosing logs for application troubleshooting;

resubmitting call recordings if they did not transport correctly; data

reporting using SQL/MySQL, scripting; modifying applications parameters

to test call data and to resolve how calls were recorded and processed.

Senior support on Wygant call recorder - 3rd party product: provided

remote applications support, database troubleshooting and resolving of

data issues throughout the US and clients in other countries; Server

build/support and setups working with the clients' network/telecom group;

Supervised/trained Tier1 Support

. Voicelog, LLC - Application Tier II Support Analyst

Provided application/data solution analysis support for integrated web

and telephony voice call systems - IVR and Third party verification

systems; Tier II support diagnosing application and data issues using log

files; database queries with MySQL and Linux querying of data, reviewing

C++ and Java programs for analyzing parameters within programs for

possible adjustments; reported issues to senior C++ and Java programmers

helping in resolving issues with testing

. Connecting People - Technical Tier II Analyst

Senior Technical support on application software and hardware issues for

hospital facilities; supported hospital multiple applications; Citrix,

McKesson, In-House, and Windows 2003 Active Directory, and UNIX mainframe

support; active directory

. TekSystems - Project Installation Tech

Short term project for IBM support for the Kroger Corporation; installed

updated POS systems in the central and northern Colorado regions

. Connecting People - I.T. Project Assistant Mgr

Provided project implementation, requirements gathering, documentation on

project status using Project Management application; Lead on technical

meetings; asset management; managed technical team for implementing

software images; network printers; network cabling, punch downs

. Decision Consultants - Senior Computer Support Analyst

Senior Technical support on a Windows NT and Novell environment supporting

hardware, software, and networking issues; support covered a large

location of 2K+ system user; managed large upgrade implementations and

support

. Productive Data Systems - Senior Computer Support/ Network Consultant

Senior Technical support analyst for Windows NT 4.0/Novell network serving

10K+ users; provided Mail server Administrator of a small local email

server and prepared the email client accounts for migration to the

centralized Exchange server handled by main Network staff;

Professional Work Experience

. Teletech Holdings Inc., 9197 South Peoria St., Englewood, CO 80112

10/2009 - present

Title: Senior Support Engineer

. VirtualLogger, LLC., 9732 Nickleby Court, Charlotte, NC 28210

08/2007 - 05/2008

Title: Application / Data / Tier II Support

. Voicelog, LLC., 580 Burbank St. Ste. 120, Broomfield, CO 80020

01/2006 - 08/2007

Title: Application Tier II Support Analyst

. Connecting People, 6041 South Syracuse Way, Ste. 320, Greenwood

Village, CO 80111

Title: Technical Tier II Analyst -- Contracted to Centura Health

02/2005 - 12/2005

. TekSystems, 8700 Turnpike Dr. Ste 400, Westminster, CO 80030

11/2004 - 12/2004

Title: Project Installation Technician Contract to: IBM Corporation

Project

. Connecting People, 6041 South Syracuse Way, Ste. 320, Greenwood Village,

CO 80111

Title: I.T. Project Assistant Mgr

03/2002 - 02/2004

Contract to: Centura Health / Parker Adventist Hospital Project

. Ciber Inc., 6363 S. Fiddler's Green Circle, Suite 1400, Greenwood

Village, CO 80111

Title: Senior Computer Support Analyst 09/1998

- 09/2001

Contracted to: Lucent Technologies and Coors Brewing Corp

. Productive Data Systems, 5353 Wyoming Blvd NE, Albuquerque, NM 87109

02/1996 - 09/1998

Title: Senior Computer Support/ Network Consultant

Contract: Sandia National Labs Clearance status: 'L' Dept of

Energy DOE

Awards, Certificates, Memberships and Professional Accomplishments

Education

*Colorado Technical University 2009 - present - Expected graduation

date 12/2011

Master's of Computer Science - Software Engineering and Database Systems

*Bachelor of Science - Computer Information Management Systems - Colorado

Technical University 2006

Summa cum Laude

Other Education, Certifications, Professional memberships, awards

. IEEE Computer Society

. Association for Computer Machinery - ACM.ORG

. Computer Support Desktop Technician of the year - Coors Brewing - 2001

awarded by my Customer base

. Recognitions received from all corporations worked

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