Manager Operations
Resume:
Troy Breiland
Gahanna, OH 43230
ablr88@r.postjobfree.com
HEALTHCARE REVENUE RECOVERY EXECUTIVE
Providing solutions for high profile clients including Howard University Hospital, Georgetown
University Hospital, Ohio State University Hospital, and Memorial Health University Hospital
Healthcare operations executive with 8 years experience in management and consistent success
in achieving revenue, cost, productivity and aging goals. Able to lead dynamic cross functional
teams in the design, development and launch of leading edge revenue cycle solutions and
processes designed to maximize healthcare reimbursements.
CORE COMPETENCIES
•Start-up and Turn Around Operations
•Operations & Process Reengineering
•New Systems Design/Development
•Problem Solving & Change Management
•Team Building, Mentoring and Leadership
EXPERIENCE
TT&W, Atlanta, GA (2007 to 2008)
Hospital Patient Accounting Vendor providing Medicaid eligibility services to more than 30
hospitals in the State of Georgia.
Vice President of Operations
Brought on board to reorganize and streamline operations to prepare company for sale or merger.
•Reduced expenses by more than 40 percent, renegotiated or eliminated unprofitable contracts
and returned the organization to profitability within the first 120 days.
•Worked closely with the CEO in the marketing and sale of the business.
DECO Recovery Management, Landover, Maryland (2005 to 2006)
Hospital Patient Accounting Vendor Specializing in Medicaid Eligibility and Social Security
Disability counseling and follow-up.
Director of Operations
Brought on board to reorganize and streamline existing business to prepare for national
expansion. Managed 12 large-scale projects valued in excess of $150 million dollars with a staff
of 120-reports/12 direct management.
•Increased revenue by 40 percent within first 12 months.
•Created performance matrix and monitoring process that led to a 30 percent reduction in cycle
time.
•Set-up first outsourced Medicaid eligibility (La Reforma) operations in Puerto Rico working
closely with leadership at Asistencia Medica, Reinsurers and hospitals.
MEDASSIST INCORPORATED (1997 to 2005)
Hospital Patient Accounting Vendor Specializing in Medicaid Eligibility Services, Receivables
Management and Allied Collections.
Operations Manager, Columbus, OH (2001 to 2005)
Brought on board to consolidate and streamline business practices following the acquisition of
regional competitor. Managed thirty projects valued in excess of $80 million dollars with a staff
of fifty-two.
•Increased monthly revenue by 30% while reducing direct expenses by 6 percent and operating
expenses by 12 percent.
•Key player in the development of point of service product that integrated eligibility product and
financial counseling service.
Operations Manager, Savannah, GA (1999 to 2001)
Brought on board to assist in the implementation of the largest single project for the organization
to that point and was promoted to manager within 3 months.
•Developed, created and implemented new product line to meet the needs of a changing market
through the elimination of redundant information gathering processes.
Regional Trainer, Memphis, Tennessee (1998 to 1999)
Patient Representative, Knoxville, Tennessee (1997 to 1998)
Datasafe, Knoxville, Tennessee (1995 to 1996)
Sales & Marketing Executive
Marketed and sold service contracts for a media storage company.
English Teacher (1989 to 1995)
Education
University of Minnesota, Twin Cities
B.A. 1986 - Cum Laude
Major - International Relations
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