Customer Service Quality Assurance
Resume:
Andrea White
Otsego, MN ***30
ablqxy@r.postjobfree.com
Education: St. Cloud State University - Graduated with Bachelor's Degree
in International Business Management and German including a Study
Abroad in Ingolstadt, Germany.
Work History:
Plus Relocation Services, Inc 6/30/2004 - 5/28/2009.
. Quality Assurance Administrator 4/05 - 5/09. Auditing monthly bank
reconciliation between accounting system and expense management
system, random audit of closed files, preparing files for audit by
external accounting firm, various projects and in July 2008 added
payroll to job duties (using ADP payeXpert).
. Expense Analyst 6/04 - 4/05. Data entry into expense management
system, audit other team member entries, create invoices for
clients and provided expense and payroll reports.
Best Buy 6/95 - 6/14/04.
. Senior Benefits Technician 10/98 - 6/04. Working with vendors on
company offered non-medical benefit plans such as 401(k), employee
stock purchase, relocation and stock options. Manage monthly
reconciliation of 401(k) and deferred compensation plans and assist
with reconciliation of stock option plan. Provide support for call
center representatives answering questions regarding above plans
and handling some calls.
. Call Center Representative 6/97 - 9/98. Resolving customer issues
within company policies and answering customer questions.
Processing refunds on product insurance plans through checks, store
credit or credit to major or store brand credit cards.
. Cashier, Customer Service Representative, and Administrative Senior
6/95 - 5/97. Processing sales, returns and exchanges and store
credit card applications. Process payroll for store location and
submit to corporate payroll department and general bookkeeping
duties such as balancing daily store receipts.
Projects: Entry of client invoices into MAS90 (accounting system) for
billing. Wrote and updated payroll manual. Tracked processing errors
and identified areas for retraining and updating of processes.
Collaborated with team members to create and implement a policy and
procedure to resolve cash flow issues under $25. Consolidation of bank
accounts into single account with tracking of individual clients in
MAS90. Audited accuracy of data during payroll system conversion.
Provided backup support for receptionist. Assisted with vendor and
system changes.
Strengths: Detail-oriented, strong work ethic and flexible. Strongly
committed to team environment but also able to work independently.
Strengths Finder - Deliberative, Context, Responsibility, Analytical
and Intellection.
Technical Skills: ADP ezLaborManager, ADP payeXpert, MAS90, Word, Excel,
Access, 10-key, some Power Point and Oracle, and other company
specific programs. Basic HIPAA training.
References:
Marvin Hannon, VP Director of Bank Accounting, TCF Bank 612-***-****
Jeff Quiggle, Director of Security, Sonshine Festival 763-***-****
Vickie Gwynn, Friend 763-***-****
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