Project Manager Management
Resume:
Kellie Welling
Garner, NC ******
ablpaj@r.postjobfree.com
Highly skilled in project management and operations analysis. Experienced in telecom; working in installation,
engineering and services. Experience includes managing a highly charged, technical, multi-million dollar reporting
tool with a full understanding of capital and operational expenses. Managed scope, tools, process, resource planning,
coordinated all software and hardware upgrades for base of 17 customer supporting servers. This included
identification of issues, root cause analysis, and implementing corrective actions resulting in cost reduction, restoration
of quality and improved delivery performance.
CORE COMPETENCIES
• •
Project and change management Strong leadership and interpersonal skills
• •
Strong ability to work with/lead cross-functional Outstanding customer service skills
•
teams Able to handle numerous projects and deadlines
• Inquisitive, analytical, and creative - problem solver effectively
• •
Strong metrics background Excellent understanding and experience in handling
departmental finances
PROFESSIONAL HIGHLIGHTS
PROJECT AND CHANGE MANAGEMENT:
• Managed the system (17 servers) for the Wireless Performance Portal (WPP) a subscription-based online
reporting service; changing over from ePerformance to WPP on a site by site basis.
• Successfully managed plan of record for all CDMA software upgrades for supporting libraries for WPP.
• Stabilized a system in a complex ever-changing environment due to node additions and data increases.
• Successfully managed teams for server upgrades to handle future data loads.
• Management of roadmaps, milestone plans, deliverables, and system performance for WPP.
• Efficiently managed day to day duties of WPP dedicated engineering staff by directly assigning task, set
deadlines, and work closely with team regarding any and all issues.
LEAD CROSS-FUNCTIONAL TEAMS:
• Worked closely with PLM to successfully execute milestones of transition from ePerformance to WPP.
• Coordinated all maintenance and system upgrades with all related teams such as systems support and IT.
• Worked with product support and engineering team to reduce issue tickets by 30% by developing monthly
meetings to trend tickets to identify root cause and to develop process and tool improvements.
• Managed relationship with software development and engineering to ensure smooth transition of all new
WPP library upgrades.
• Worked closely with customer to adhere to SOW, develop new strategies, and maintain all associated metrics.
STRONG METRICS BACKGROUND:
• Developed and maintained VP level metrics reporting which included pulling data from various tools,
working with subject matter experts to collect data from cross-functional teams, using pivot tables and
vlookup from large databases.
• Developed NOC metrics that analyzed shift/alarm performance to optimize headcount.
• Successfully maintained departmental scorecard for director for department of 150+.
• Won a "Quality" award for my accomplishments with Delivery Quality Assurance cost reduction efforts.
• Skilled in report automation.
• Effectively redeveloped utilization and travel metrics for Assisted Operate group to reduce unproductive time.
CAREER SUMMARY
Position: Project Manager at Nortel Networks 6/2007 – 12/2009
• Manage a subscription-based online performance monitoring and reporting service which generates approx
$5M+ in revenue
• Manage 17 servers that support the WPP applications, which include database servers.
• Responsible for the daily management of three personnel and work closely with associated teams including
the Product Leader, Tools Development, Support, Engineering and Mediation. As the PM I work with tools
and process-related items associated with the implementation, development, and maintenance including all
hardware and software upgrades.
• Responsible for the successful and timely completion of each upgrade and hardware change.
• Act as a change agent and provide leadership to cross-functional teams for successful project completion
• Managed all the coordination between teams for resolution, root cause analysis and prevention.
Position: Analyst/Support for Operate Service at Nortel Networks 1/2001 – 6/2007
• Assist with revenue recognition in Assistant Operate Services (under Operate Services) by working with
Order Management to ensure that all Assisted Operate Services jobs are coded correctly.
• Work with Management to use “recognition” type tools to follow jobs beginning to end for revenue analysis
and reporting for proper departmental credit.
• Provided business analysis to the AO leader and management team that included utilization tracking, expense
tracking, and variance reporting.
• Also during this time I provided support to Operate Services General Manager and staff of 150+. Provide
assistance to managerial team by driving departmental actions, provide financial reports (work force
planning, utilization reporting, timesheet reconciliation, etc…), involved in all financial aspects of the
business working closely with management and Finance (CAPEX/OPEX).
• Provide technical expertise for various projects for multiple products Nortel offers that included supporting
data links where all team projects and information is kept in order to be compliant with audit standards.
Prepared presentations and pulled financial data for VP level meetings, team communications, scheduling,
and miscellaneous duties as required.
While providing support to Operate Services I supported the following:
• 2004 – 2005 Provided assistance with Carrier Access Interoperability Lab by acting as the
business center; assisted in capital and/or lease investment proposals preparation, ordered
equipment, provided financial analysis, and administrative duties as needed. Provided
OCNIS/COEO reporting; including utilization, job analysis, and expense reporting for Lab
management. Provided capital asset tracking and reporting including; asset management and
maintenance of all capital data working closely with Finance, Capital Services and IOT lab
management. Developed a process for asset management specific to the lab. During this time I
worked closely with Finance, Capital Services, and Engineering.
• 2002-2004 Developed and maintained a standardized weekly metrics package for Succession
Leadership Category. Lead subject matter experts (Installation & Engineering) by gathering
necessary data from various tools and databases, provided technical tools support, build
necessary tools and presentations, and provide analysis for weekly at VP level meetings. Also
worked with Succession team to modify metrics package as required to support the Succession
Leadership Category.
Position: Analyst for Remote Validation Center Nortel Networks 10/2000 – 1-2001
• Develop standardized monthly metric packages, modifying as required to support the management team.
• Handle scheduling requirements for RVC monthly meetings.
• Analyze results for improvements actions; root cause analysis for team. Publish global regional job close
analysis and optical certification skill data for monthly presentations.
Position: Travel Administration for Global Installation Nortel Networks 7/2000 – 9/2000
• Scheduling, set up, and registration of conferences for team in various cities and countries, scheduling for
managers, supply orders, miscellaneous office support as needed in various programs (PowerPoint, Excel,
Word, etc.), and miscellaneous office duties.
Position: Client Service Assistant Pulliam Financial Group, PLLC 5/98 - 5/2000
• Handles correspondence and scheduling for Managing Partner and CPA, provide administrative support to
business valuation area working with professional law offices and clients.
• Supports business consulting in assisting in marketing projects such as firm advertisements, website update,
and firm newsletter. Implementing and managing all communication procedures; fax, cover letters, format,
mass mailings, etc., supply orders including set up of letterhead and other firm specialty items, responsible
for event planning support, answers phone (known as “Director of First Impressions”), handles client issues
accordingly, and dictaphone transcription as needed.
Contact this candidate