Management Project

Novelette Boothe

**** ****** ***** *****, *********, NC 28269

704-***-**** ablm5u@r.postjobfree.com

OBJECTIVE

A highly talented, skilled IT professional with many years of experience, looking for an

opportunity to utilize my technical experience.

QUALIFICATIONS

• Strong knowledge of Windows and Mainframe operating systems.

• Excellent written and verbal communication skills.

• Strong interpersonal skills with the ability to work effectively in a team environment.

• Ability to analyze, resolve, and document problems and resolutions.

• Accurately follow written procedures.

• Experience with Microsoft Office skills with heavy concentration in Excel and Visio.

• Extensive knowledge of CA7, CA-Scheduler, CA Endeavor, Sysview and AutoOperator .

• Knowledge of JCL, NDM, Mobius output, PGP Desktop /WS-FTP Pro and Remittance File

Processing.

EDUCATION

New York City Technical College Sept 1976 - Jun 1979

Associates in Accounting

CERTIFICATIONS AND PROFICIENCIES

Proficient in ASL (American Sign Language)

ADDITIONAL TRAINING

• Mainframe environments: MVS, Z/OS, TCP/IP, CICS, VTAM, VSAM, TCP/IP.

• CA-Autosys, CA-7, CA11, CA-Sysview and TSO/ISPF.

• IBM: CICS, NDM, DFDSS,

• Mobius: ViewDirect for MVS

• Advance Front Page 2000, Windows NT Optimization and Troubleshooting.

• HTLM & Web Page Design

EXPERIENCE

TIAA-CREF July 2005 - Aug 2011

Senior Data Center Specialist

• Provided recommendations to application support to enhance and improve processes and

eliminate manual tasks, reduce opportunities for error and improve quality of services to the

customer.

• Enforced departmental standards and procedures.

• Used CA7, CA-Scheduler to schedule all activities associated with the production workload

based on an event or a time.

• Completed ad-hoc job request, performed project management responsibilities, and provided after

hours first level problem resolution and support.

• Assisted programmers and system analysts in running jobs used for testing and debugging new

programs.

• Participated in change management meetings and understood the impact of pre-and post- change

activities

• Assisted groups on attainment of batch SLA commitments, ensuring daily, monthly, quarterly,

• Performed successful conversion of CA-Scheduler to CA7.

• Monitored connectivity and multiple system status, identified bottlenecks in production

processing.

• Performed data movement and synchronization

• Documented and communicates incidents: severity, symptom, business impact, status and

resolutions.

• Notified management of any issues that may affect the systems availability.

• and year-end agreements are achieved.

TIAA-CREF

Senior Operations Analyst Dec 2000 - July 2005

• Performed change management requests including production migration in compliance with

company and departmental standards.

• Analyzed, tracked and resolved technical and production problems.

• Corrected various abends and restarted jobs from failed steps.

• Monitored the processing of daily production batch jobs running on multiple scheduling systems

• Participated in disaster recovery business continuity and year- end processing activities as needed.

• Identified and recommended process improvements to provide more effective service.

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