Customer Service Human Resources
Resume:
KATHY SCOPP-DISTLER
Jericho, NY 11753
ablj16@r.postjobfree.com 516-***-****
SUMMARY
Senior Legal and Human Resources Executive with extensive experience
leading both the Legal, Learning and Development and Labor and Employee
Relations functions for a $2 billion division of a $10 billion national
public company. Broad experience includes negotiation, implementation and
compliance with franchise and collective bargaining agreements, strategic
planning, risk assessment, architect of numerous reductions in workforce,
extensive complex regulatory compliance, managing relationships with key
city, state and federal regulatory officials, direction of outside counsel
and litigation and union avoidance strategies. "Go to" person for all
company labor and employee relations issues, from contract interpretation
to disciplinary strategies. Self-starter with excellent problem solving
skills and team builder with participative management style.
PROFESSIONAL EXPERIENCE
TIME WARNER CABLE OF NEW YORK CITY, New York, NY 1992 - 1/2010
Vice President, Human Resources and General Counsel
TIME WARNER CABLE-BROOKLYN/QUEENS DIVISION, Flushing, NY
1990 - 1992
Vice President and General Counsel
AMERICAN CABLEVISION OF QUEENS, Woodside, NY
1984 - 1992
Director of Legal Affairs
MANHATTAN CABLE TELEVISION, New York, NY
1980 - 1984
Assistant Counsel
Managed 40 person Legal, Human Resource and Learning & Development
Departments for this over 4,000 employee company. Key member of management
team providing thoughtful advice and counsel to all levels of employees.
Corporate generalist with concentration on labor and employee relations and
regulatory issues.
. As chief negotiator of collective bargaining agreements with 4 unions
representing over 1250 employees, limited raises to 3% average, persuaded
union to abandon age-old practice of employer payment of FICA resulting
in $200,000 annual savings and to defer by 4 years 100% promotion
increase.
. Key strategist and proponent of legal arguments during franchise
negotiations with the City of New York prompting City withdrawal of
billion dollar demands for an information services franchise, a city-wide
build with an all-fiber architecture and additional funding and free
service commitments.
. Architect of revolutionary change of union career progression from
automatic to merit-based. Fewer employees reached highly compensated
level of journeyman and progression was limited to qualified candidates.
Resulted in millions of dollars in savings and a better qualified
workforce.
. Transformed Human Resources problem solving from rigid analysis to more
flexible scenario thinking and risk/benefit analysis, taking into account
issues such as impact of Equal Employment ("EEO"), Family and Medical
Leave, Americans with Disabilities Act and other laws. EEO and State
Division of Human Rights claims were reduced and those that were brought
were successfully resolved in favor of the company.
. Authored responses to state and federal EEO charges. Always favorable
outcomes with no finding of probable cause.
. Conciliatory approach and fostering of mutual respect with union
leadership leading to fewer arbitrations and increase in informal
resolutions with beneficial results to company.
. Lead spokesperson with FCC, New York State PSC and New Jersey Board of
Public Utilities. Issues were worked out amicably without litigation or
threat of franchise revocation due to excellent working relationships and
attention to compliance issues.
. Initiated litigation avoidance and management strategies and carefully
monitored and oversaw outside counsel resulting in decrease of fees by
approximately $1M annually.
. Analyzed antitrust issues within context of increasingly competitive
landscape. Led to fewer and less costly litigations and settlements and
careful control of outside counsel fees.
. Chaired committee which maximized company performance and profitability
by reconstituting annual year-end bonus program from traditional
automatic holiday bonus to program based on reaching company,
departmental and personal goals.
KATHY SCOPP-DISTLER PAGE TWO
PROFESSIONAL EXPERIENCE (continued)
. Created and led team which developed customer service career path
compensation program serving as incentive to customer service
representatives to improve performance numbers and better serve the
customer.
. Successfully managed and organized numerous reductions in workforce. Due
to careful planning and analysis and negotiation of separation
agreements, no lawsuits were commenced and all agreements were signed
with few, if any modifications.
. Concluded lease negotiations for several key New York City properties
saving millions of dollars by persuading landlords to undertake extensive
renovation, repair and environmental obligations.
. Avoided employee concerted refusal to relocate to new facility by being
pro-active in communicating regarding perceived environmental issues.
. Key strategist in obtaining over 2.5M passings city-wide by negotiating
with recalcitrant landlords for access to install equipment.
. Avoided hundreds of thousands of dollars in back pay due to favorable
ruling in unfair labor practice charged filed by union organizers.
. Defeated union organizing attempts in Hudson Valley facility by educating
management regarding "do's and don'ts" of union campaigns and actively
communicating with employees.
. Favorable resolution of rate proceeding before the New Jersey Board of
Public Utilities thereby avoiding significant rate reductions and
refunds.
. Avoided 50% increase in Empire City Subway duct rental fees by
successfully opposing rate increase proceeding before City of New York.
. Key member of team merging Time and Warner corporate cultures.
Transformed merged company into cohesive working group. Later
effectuated similarly successful merger of teams in Queens with those
based in Manhattan, Hudson Valley and New Jersey.
EDUCATION
J.D., Summa Cum Laude, New York University, New York, NY
Ranked second in class
Order of the Coif
Alumnae Award for Outstanding Woman Graduate
Consumer Law Clinic with Bruce Ratner
B.A,, Magna Cum Laude, Political Science & Journalism, New York University,
New York, NY
Justinian Honor Society
President, Pre-Law Society
Public Relations Internship
Legal Aid Internship
Admitted to New York State Bar
AFFILIATIONS/ASSOCIATIONS/MEMBERSHIPS
Member, New York State Bar Association
Member, Board of Directors Parker Geriatric Institute 2002 - 2006
Member, Parker Institutional Review Board
Member, Board of Directors of Alzheimer's Association of Long Island
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