Customer Service High School
Resume:
Jammell Ebron
Mobile Phone: 919-***-****
Secondary Phone: 919-***-****
E-mail: ablh5t@r.postjobfree.com
OBJECTIVE
To find a challenging and rewarding career and one that will allow me to pursue my educational
goals.
WORK EXPERIENCE
Customer Care Specialist
June 2006 - April 2010
ACS affiliated computer systems Raleigh, NC
Insurance
Duties include detail customer service for CMS medicare insured members. I provide
pharmaceutical and health planning information to members and providers,such as co
pays,deductibles,and drug coverage information .I help member with plan availability,premiums
for plans in there area and provider demographics.Guidance to pharmacist on pharmacy claim
processing,overrides,and member benefits.I also have extensive use with medical claims
and benefits which include medicaid,medicare,and medicare supplement.We research medical
claims for providers and members using CAS(CUSTOMER INTERFACE CLAIM SYSTEM) to
determine claim status,payer status, and member responsibility. Research,claim Inquiries, billing
and enrollment, and prescription drug claims all done in fast pace,high volume call center
environment.
Transition Program Proctor
August 2008 - October 2009
N.C. State University Raleigh,N.C.
Education
Duties include monitoring students in order for them to obtain minimum required study hours per
week,also keep close watch on students laptops to insure they stay on task with studies and
assignments.Accurately record and calculate study hours sign students in and out and maintain a
quiet and academic study environment.
Loan Consultant
February 2005 - June 2006
JL REALTY State:NC
Real Estate/Property Management
Help customers in getting credit repair and also obtain financing for homes.
Pro-fundraiser
August 2005 - May 2006
N.C. Police Benevolent Association State:NC
Nonprofit Charitable Organizations
Contact new and previous customers by phone in order to raise money for families of fallen law
officers.
Sales Consultant
August 2003 - March 2005
MONEY SOLUTIONS USA State:NC
Real Estate/Property Management
Help customers obtain mortgage loans and advise investors in purchasing investment property
Sales Associate
May 2003 - August 2003
Kirby Vacuums Raleigh, NC
Retail
Demonstrate all functions of the Kirby Vacuum Cleaner and sell product.Requires good customer
service skills.
Service Technician
September 1999 - March 2003
Overhead Door Company Of Raleigh Raleigh, NC
Construction - Residential & Commercial/Office
Maintain, repair and install garage doors and openers.
Cashier
October 1997 - August 1999
Bojangles Restaurant Raleigh, NC
Restaurant/Food Services
Required good customer service skills: Taking and processing food orders accurately and
expediently.
Housekeeping Assistant
June 1997 - October 1997
Hillhaven Retirement Home Raleigh, NC
Healthcare Services
General maintenance responsibilities: keeping patient rooms, bathrooms, hallways and dining
facilities sanitized.
EDUCATION
Certification, Money Management,
5 2001 - 8 2001
Wake Tech Comm Coll Raleigh, NC
I received a certification in money management.
High School or equivalent,
8 1993 - 6 1997
Athens Drive High School Raleigh, NC
Received high school diploma.
SKILLS
Telemarketing Expert
Garage Technician Expert
Medical Claims Trained Intermediate
Customer Service Expert
LANGUAGES
English Fluent
REFERENCES
Kristel Osborne
Teacher's Aide - Elementary School Brentwood Elementary
Personal
Deidre Henderson
Call Center Supervisor ACS, Affiliated Computer
Professional
Contact this candidate